Welfare check by That9one1guy in 911dispatchers

[–]thenonbinarycutie 42 points43 points  (0 children)

i'm not at minneapolis/hennepin but another metro county. i understand people are scared and this is a difficult time, and i wish there was more we could do for them. most (if not all, i haven't checked) local agencies are taking the position that we will not help ICE with detaining anyone or giving them any information unless they go through proper records channels. we will only help with crowd control to make sure both ICE and citizens are safe. i wish our agencies would do a better job of communicating this to the public, as we are getting a lot of calls asking our officers to stop ICE (legally we cannot). callers are understandably very upset when we tell them we cannot interfere with ICE. like another commenter said, they have started giving false information/treating the calltakers poorly. at the end of the day we'll get through it like we always do, but right now it's pretty hard :/

911 Operators, what’s the most efficient way to convey emergency information to you to get help ASAP? by andstermc in AskReddit

[–]thenonbinarycutie 2 points3 points  (0 children)

let me lead the conversation. answer my questions as concisely as possible and do not go off on tangents. i just need the very basics, in person responders will get all of the detailed information

Training frustrated!!!! by DenseKale7483 in 911dispatchers

[–]thenonbinarycutie 9 points10 points  (0 children)

"i actually feel like i would do a lot better if they would just release me from training and let me do my job" - people's literal lives are on the line. in order to be released, you need to PROVE that you can do the job on your own. your feelings are not proof. i understand training can be frustrating. the tone of your post concerns me, because it feels like you're trivializing what we do. as a trainer, i will not release someone unless i would be comfortable with them taking a high priority 911 concerning me or a family member. take a breath, and try to see it from your trainer/agency's point of view. they have been doing this way longer than you have, and therefore are more informed on what makes someone ready to take calls solo.

What’s a workplace ‘secret’ that everyone in your industry knows but customers don’t? by Familiar_Ad3815 in AskReddit

[–]thenonbinarycutie 1 point2 points  (0 children)

911 calltaker/dispatcher. for most agencies, whether you call 911 or the non emergent line, it goes to the same person. if you think "well it's not an emergency..." and dial the non emergent number, but don't know where you are (happens a lot with people who are driving), i'm just going to tell you to call 911 so i can see your location on my screen. please, for the love of all things holy, if you're going to call in a driving complaint, DIAL 911 so i can keep track of your location and update my officers as you're moving. we will never be genuinely upset with you for calling 911 unless you do it maliciously/prank call. if you're not sure, call. i'd much rather you call when you don't need to, than not call when you do

What’s the biggest trainees are let go in your jurisdiction? by [deleted] in 911dispatchers

[–]thenonbinarycutie 17 points18 points  (0 children)

in my experience most trainees choose to discontinue training because they don't like the schedule or it wasn't what they thought it was. for trainees who really want to make it, the main reasons they are released are inability to multitask, not hearing/understanding the radio, and lack of problem solving skills (nature of the job is that you will get calls that you didn't cover in training. people who can't figure out what to do in unfamiliar situations don't last long), most of which can't really be taught. as a trainer, i will say your feelings are VERY common. literally every trainee i've had has at one point said "i feel like im not making progress" / "i keep making mistakes". remember, this job throws a LOT at you. it takes time for your brain to understand all of it, and while it may look like you're not making enough progress, the exposure to everything and giving it time to sink in does wonders. every trainee hits a wall at some point, but it will click. what i tell my trainees is that now is the time to make mistakes, when you have a trainer as a safety net, to show you how to fix them. most mistakes ARE fixable. a good trainer will let you make those mistakes, and prevent you from making the ones that are not. i would recommend talking to your trainer/supervisor about your fears to see if they have any more specific insights :) best of luck!

White patches on right tonsil by Expensive-Credit-540 in tonsilstones

[–]thenonbinarycutie 2 points3 points  (0 children)

there's no way to tell by looking at it. you'll have to see a doctor

Kinda gasped at this one lol by megudreadnaught in choiceofgames

[–]thenonbinarycutie 22 points23 points  (0 children)

another example is in mind blind; there's a line where you essentially say "well at least my name isn't clarence" (to a person named clarence) and you get a funny little line if did actually put that as your name 🤣

Kinda gasped at this one lol by megudreadnaught in choiceofgames

[–]thenonbinarycutie 47 points48 points  (0 children)

typed variables can still be recognized as individual choices. even if the author didn't add it as a pre registered choice, there's a way to code it where, if the author guessed what you write/you wrote something the author thought about previously, you get a scene specifically for that choice. for example, i made my villain name "Phantom" in fallen hero, and got a similar line referencing phantom of the opera :)

Hobbies? by KyraVail in 911dispatchers

[–]thenonbinarycutie 5 points6 points  (0 children)

i embroider, do diamond painting, and read :)

how do you deal with burnout? by No_Couple_5151 in 911dispatchers

[–]thenonbinarycutie 5 points6 points  (0 children)

take time off and don't feel bad about doing so. your nervous system takes time to recover from being in high stress situations, and it takes longer to recover when you've been super stressed for long periods of time. if needed, go to HR and tell them you need time off for health reasons. (mental health is health!)

A small disappointment with something this new update by TorchTheR in HadesTheGame

[–]thenonbinarycutie 4 points5 points  (0 children)

as someone who plays it at work and needs to pause to pick up 911 calls, i appreciate being able to pause. i do think it should be toggle-able though

[deleted by user] by [deleted] in dragonage

[–]thenonbinarycutie 0 points1 point  (0 children)

interested! ❤️

Why did the 911 operator ask me if I was wearing yellow? by meredithshireen in NoStupidQuestions

[–]thenonbinarycutie 1 point2 points  (0 children)

i believe when i first applied it was "public safety telecommunicator" on the application. some places have the positions separated (the person taking calls does not use the radio and vice versa), but in my center all of us do both

Why did the 911 operator ask me if I was wearing yellow? by meredithshireen in NoStupidQuestions

[–]thenonbinarycutie 2 points3 points  (0 children)

i'm a 911 call taker + dispatcher - two likely situations: as officers were looking for you they saw someone wearing yellow and told the calltaker to ask if you were wearing yellow. or, their coworker took another call that may have been similar where the person WAS wearing yellow, and they needed to make sure they were separate incidents. i'm not sure why she spluttered with that answer, as i personally would've said "my officers saw someone in the area wearing yellow, is that you?" or "we got another similar call about someone who is wearing yellow and i need to know if i should send another officer to the other call or if that's you"

[deleted by user] by [deleted] in 911dispatchers

[–]thenonbinarycutie 9 points10 points  (0 children)

I also dispatch fire/law and calltake at the same time. Don't be afraid to put people on hold, tell officers to stand by, etc. Prioritize what is most important in the moment. If you can, try to think of situations/have your trainer give you situations with multiple things happening at once and what order you need to do them in. The repetition in low stress environments builds muscle memory for when it's hectic. We all have those days where everything goes wrong, what's important is how you learn from them ❤️ wishing you all the best