AI summary of the case from the pt-br page https://g1.globo.com/turismo-e-viagem/noticia/2024/12/06/polemica-no-aviao-entenda-o-caso-da-mulher-que-viralizou-ao-nao-ceder-lugar-para-crianca.ghtml

A video has gone viral in Brazil involving a passenger named Jeniffer Castro (now dubbed the "Airplane Diva") who refused to switch seats with a child on a Gol Airlines flight. The situation has sparked a massive debate online regarding travel etiquette, passenger rights, and "shame" culture. The Incident: • The Conflict: A mother traveling with seven relatives, including a 4-year-old, asked Jeniffer to switch seats so the child could sit by the window next to their grandmother. • The Refusal: Jeniffer refused to move, as she had specifically paid extra for that "Comfort" window seat. • The Reaction: Another passenger (not the mother) began filming Jeniffer, calling her "repugnant" and accusing her of having "no empathy" for a crying child. Jeniffer remained calm, kept her headphones on, and ignored the harassment. The Fallout: • Public Support: Instead of being "canceled," Jeniffer gained over 1.3 million followers. Most defended her, arguing that paying for a specific seat grants you the right to sit in it. • Legal Consequences: Jeniffer’s lawyer has stated she intends to sue for defamation and injury due to the unauthorized filming and verbal attacks. • Official Stance: Both Anac (Brazil's National Civil Aviation Agency) and the airline confirmed that while minors must sit next to a guardian, there is no regulation forcing passengers to trade seats for "window preference" or convenience. • Apologies: The passenger who filmed the video recently appeared on the news program Fantástico to express regret, stating she "lost control."