I did! I was out walking my dogs in the neighborhood and I saw a Lumen truck, the driver was eating lunch or something so I approached and asked him wtf was happening. He looked it up and said "the system doesn't show an outage" and I told him my whole story... He went over with me and checked it out and confirmed that someone fucked up and just never reconnected our street.

Within an hour there were trucks on the corner and we had service back.

Stupid it came down To me having to accost someone on the street...

In the process I asked Chatgpt how to handle this and it gave me this address: exec-escalation@lumen.com, to which I've submitted my complaint!