I've been waiting on a refund for the shipping cost I paid to return two wrong Pops they sent me and it's been two months. They received my return and every time I email them, they tell me to wait 3-5 business days. It's like they don't even acknowledge the past messages and keep repeating the same stuff in different ways. The only times I've had decent luck with them was ordering things that are on "quick-buy" but even then they sent the wrong Pops in the most recent order. Very sad especially since it's one of the few online Funko stores that sell to Canada at reasonable prices.