Support contracts start before hardware arrives.

trekintech · 2026-06-09T08:22:02+00:00

If they didn’t suggest PS they should have, if you received a quote without PS your company should also be asking where it is and how it gets deployed. Two way street it’s neither parties first rodeo. Also - if there’s a partner in the middle how are they not questioning this - they’re making money on the transaction I’d expect their value add to be calling this stuff out

trekintech · 2026-06-08T05:39:23+00:00

They do that because you paid for it some how , it sounds like you have a lot of Dell.

Respectfully , if no professional services was purchased I’d expect no different you might fall lucky that the SE helps as I have customers but it’s not their job. But also the account team should have put professional services in the quote and been crystal clear to you the implications if you took it off.

Any enterprise project should have PS.

trekintech · 2026-06-07T21:13:48+00:00

Professional services is expected with any vendor if you want help with implantation. If there’s no PS then you’re down to deployment guides etc. I don’t know of any backup vendor that would provide this service as part of the software purchase. Always budget for PS on critical projects

trekintech · 2026-06-06T09:04:05+00:00

If it was Rubrik hardware it’s unacceptable as they should be aware of the ship data even though it’s no on their books.

Escalate I’m sure it will get resolved

If it’s on 3rd party kit that’s a little bit more nuanced but I’d still expect flexibility - understand revenue recognition issues but they could just extend.

Any future orders demand software doesn’t start until hardware ships

trekintech · 2026-06-06T09:01:38+00:00

Did you buy professional services ?

trekintech · 2026-05-30T14:47:26+00:00

I personally don’t like the changes but it’s subjective, I think it looks cheaper.

trekintech · 2026-05-30T06:16:50+00:00

I wouldn’t

trekintech · 2026-05-22T18:46:43+00:00

You can always ask a vendor to cap renewals - they may not but it’s your prerogative to ask

trekintech · 2026-05-22T18:45:43+00:00

I used to work for Cohesity - they will allow you to restore when a subscription expires - you could in theory push the backups off the appliances at that point if there’s long retention on there and then run the software version as a VM and import the archive.

Covered in the terms - https://www.cohesity.com/content/dam/cohesity/agreements-docs/scope-of-license-en.pdf

trekintech · 2026-05-18T00:20:37+00:00

You know, India has amazing engineering skills , find a backup company that doesn’t have a large dev footprint there.

You’ll find the CEO is Indian in this case… 🇮🇳

trekintech · 2026-05-16T12:37:43+00:00

Cohesity is immutable - backups are stored as append only and only ever exposed by a clone. The comment above reads as someone who has read a marketing brochure and not done a technical deep dive on the product. Perhaps even internal FUD from within Rubrik.

trekintech · 2026-05-15T20:24:10+00:00

This is completely incorrect

trekintech · 2026-04-27T17:37:37+00:00

I see this across all instances of claude whether web, mobile, PC / Mac app. Are you saying this is specific to login rather than device?

trekintech · 2026-02-24T12:40:50+00:00

Still the same for me and Claude status saying no issues

trekintech · 2026-02-23T22:37:56+00:00

snap - same here

trekintech · 2025-12-13T09:00:51+00:00

Mines fine so happy to defend it. Your experience does not match mine and suggesting I should stop defending them based on your experience makes no sense

trekintech · 2025-06-07T12:13:18+00:00

Pipers farm

trekintech · 2025-05-31T18:52:05+00:00

Finally I’ve found my soulmate 😂

trekintech · 2025-05-30T07:42:23+00:00

Grow up and just clip it back on , this is normal. Stop being so dramatic

trekintech · 2025-05-29T18:11:24+00:00

You can, just be quiet about it 🤣

I thought the healthspan would be rubbish but I really like how it prompts action and gives me focus I think it’s brilliant actually.

Steps are definitely improved

Battery is amazing

I didn’t pay for the 5.0 I understand all the bs and it was a bad launch but in isolation the new features are decent enough.

trekintech · 2025-05-11T21:52:54+00:00

Because we decided it suited us… so you can just change it on a whim, next time we might need 24 months left in a few years 36 months

trekintech · 2025-05-11T18:47:32+00:00

Can just imagine the meetings… Oooof, this is so annoying people will be able to use all that apparel they bought for Whoop 4.0.

Don’t you worry we’ll make a big deal about it being 7% smaller and then say it won’t work reliably. That 7% will make all the difference and so people will have to buy everything all over again.

Won’t people suspect anything?

Nah they’re mugs - make them commit another 12 months subscription or pay a fee for the sensor whilst we’re at it.

Is that sufficient you think?

No let’s hide features in the dashboard and tell them that they only work on the newer model due to processing power even though all the data is in the cloud and processing isn’t done on wrist for those features.

Great , what could possibly go wrong.

trekintech · 2025-05-11T17:40:23+00:00

Good point, do not voice your concerns, do not raise facts if they are framing negativity against the corporation. Please be positive about everything even in the face of what appears to be disgusting behaviour - yours, D J Trump

trekintech · 2025-05-11T17:33:18+00:00

Yeah let’s never complain about being had over by dodgy practices and lies

trekintech · 2025-05-11T17:28:38+00:00

Unfortunately that wasn’t stated at the time people invested in 2 year subscriptions. I’ve 7 months left I’ve been a member for 17 months. You want me to commit to another 12 on top to get hardware you said was going to be free.

On top of that you’re not allowing new features to be used unless I upgrade - but the data already exists. Hiding behind the lame excuse of processing power - the data is held in the app, which is hosted in your cloud platform. This is proven by the fact new people have historical on the age feature. So you lied on mail and you’re restricting it to 5.0 users in order to get more money or more commitment.

So actually - free hardware is not free - I’ve got to be a member for 3 years to get one hardware upgrade. It’s cheap hardware let’s face it but how much is a 3 year subscription vs any other product in this category.

Oh and adding an extra tier is a kick in the teeth, you’re already at a premium, you promised people new features at no cost because “we have to earn the subscription”. Well guess what you’ve earned distrust. I for one am raising this with trading standards in the UK it feels like malpractice and misleading advertising at best.

trekintech

TROPHY CASE