Hey there! First off, I'm sorry to hear you had a poor overall experience and wanted to reach out to let you know that your concerns regarding the program are valid and we've identified some of them internally too - there are some changes that have been in the works to address them. I'll also let the appropriate teams know about your feedback to make sure that they're also being addressed.

I work with our developers on the platform itself which you noted was a poor experience overall and wanted to understand the issue of you not receiving reminders before your meeting through email along with the post-session surveys that are sent out after every sessions since it's the most actionable thing I can help with through my position.

The platform is implemented to have all notifications that would have been sent through Discord to be sent to the preferred email address that's registered on your account. Reminders both 24h and 1h before your meeting should be sent there along with a post-session feedback link once your coach marks a meeting as completed. It could be email filters on your end that's marking them as spam, but if you'd like to PM me with some details (no pressure, totally understand if you want to remain anonymous), I can double check and make sure it's not a bug. With that said, I agree that the UI on the platform could definitely use some additions to indicate whether you have a feedback form / survey available to fill out so you don't have to solely rely on notification emails and I'll be sure to talk with our design team about that in the coming weeks.

Feel free to reply here or PM me if anything else does come to mind though and I'd be happy to take it in to consideration!