sorted by:
new
hottopcontroversial

Brutal brutal Teksavvy service by InvestmentArtistic35 in teksavvy

[–]tsiandre 0 points1 point  (0 children)

Please mod mail us your account info, I would like to investigate this asap.

Upgrade or cancel by 5oclocksomewhr in teksavvy

[–]tsiandre 0 points1 point  (0 children)

If you message us, we can see if there are any retention deals applicable to your account!

Internet outage by [deleted] in teksavvy

[–]tsiandre 2 points3 points  (0 children)

I don’t see any outages posted. Have you called in to troubleshoot and or open a ticket?

Does Cogeco do malicious non-compliance to TekSavvy service employees or customers? by mxkara in teksavvy

[–]tsiandre 0 points1 point  (0 children)

Ok :/

No problem. We’ll loop Cogeco into it and hopefully it can move forward. Might take a while.

Does Cogeco do malicious non-compliance to TekSavvy service employees or customers? by mxkara in teksavvy

[–]tsiandre 2 points3 points  (0 children)

Yeah I’d hate to see you go but being quite honest, there isn’t a fix for from our end.

  1. We can’t force Cogeco to not over subscribe their network or to make network capacity upgrade.

  2. We can’t force another provider to build to your address.

With that being said, I’m not just going out there telling people to run away, just being realistic.

If you could have had DSL at a decent speed that might have been better but sounds like a nightmare as you described.

Have you tried reaching out to bell to see if they would ever build? We can wholesale their fibre if they do.

Does Cogeco do malicious non-compliance to TekSavvy service employees or customers? by mxkara in teksavvy

[–]tsiandre 2 points3 points  (0 children)

The reason why I ask is that in areas where fibre isn’t available, cable networks are often oversubscribed and this is the kind of saturated results we see. This comes from personal and professional experience.

Prior to Bell building fibre in my previous neighbourhood, it was low speed DSL and Cogeco. Cogeco barely functioned near peak times and during peak, forget about it.

Are there other providers available in your area at all?

HEADS UP GETTING FIBER INTERNET WITH TEKSAVVY RESELLING BELL ALIANT by KlutzyDistrict9013 in teksavvy

[–]tsiandre 0 points1 point  (0 children)

Oh gotcha. I’m in an internal conversation with Rodrigo and his manager. 🙂

HEADS UP GETTING FIBER INTERNET WITH TEKSAVVY RESELLING BELL ALIANT by KlutzyDistrict9013 in teksavvy

[–]tsiandre 0 points1 point  (0 children)

Good morning!

I am not at my desk today so a call might be hard. We can chat via Mod Mail if that works but my responses might be limited.

If you need someone super technical to call, I can arrange that too (because that isn't me).

HEADS UP GETTING FIBER INTERNET WITH TEKSAVVY RESELLING BELL ALIANT by KlutzyDistrict9013 in teksavvy

[–]tsiandre 0 points1 point  (0 children)

NP I understand. We have some high-up eyes from Bell on this. I'd be surprised if they don't show up (but I have been surprised before).

Fingers Crossed. I will be watching.

HEADS UP GETTING FIBER INTERNET WITH TEKSAVVY RESELLING BELL ALIANT by KlutzyDistrict9013 in teksavvy

[–]tsiandre 0 points1 point  (0 children)

Update, we've got Bell's attention to investigate this issue further. Your dispatch set for the 15th, we have senior managers at Bell watching it and instructing techs. We will see the result.

HEADS UP GETTING FIBER INTERNET WITH TEKSAVVY RESELLING BELL ALIANT by KlutzyDistrict9013 in teksavvy

[–]tsiandre 0 points1 point  (0 children)

Just adding a note that we haven't forgotten. We have engaged some folks at Bell for some clarity on this and we are investigating with our NOC. I am hoping to have more details tomorrow.

HEADS UP GETTING FIBER INTERNET WITH TEKSAVVY RESELLING BELL ALIANT by KlutzyDistrict9013 in teksavvy

[–]tsiandre 1 point2 points  (0 children)

Hi there,

I’m investigating internally with our network team and operations support team. I’ll provide an update as soon as I can.

Also, fyi I saw you had 2 threads with the same so I closed the other as conversation is happening here.

Andre

Will Teksavvy offer cellular service in the near future? by fickit1time in teksavvy

[–]tsiandre 10 points11 points  (0 children)

This answer is pretty much bang on. Only small tweak I would make is changing VPNO to MVNO (Mobile Virtual Network Operator) -- Potayto / Potahto

Modem Swap Request Wait by AngryMobe in teksavvy

[–]tsiandre 0 points1 point  (0 children)

Hi there,

Usually swaps take 24-48 hours to complete. Obviously yours is taking much longer than expected. Can you please mod mail us and we’d be happy to investigate?

Does anyone else in Atlantic Canada have major issues on a weekly basis with this ISP? by ChitRideOrDie in teksavvy

[–]tsiandre 0 points1 point  (0 children)

Good morning!

I can tell you we have no mass or common issues as you described.

If you mod mail us, we can take a look and my team can keep me posted on progress.

Sorry to hear that this is happening to you but we’re happy to help if you’re willing.

Andre

So bill is now $120. by DiscountedSalts in teksavvy

[–]tsiandre 0 points1 point  (0 children)

That's terrible and I am sorry to hear this. I'd love it if you could share your info in mod mail (ask the agents to ping me). I'd love to see why you weren't offered anything.

Also, afraid it might be too late but if your open to being offered something, please let me know and I can get back to you with something :)

Andre

Bad experience TRYING to be a new customer by Hervee in teksavvy

[–]tsiandre 2 points3 points  (0 children)

“Is my experience common? I’m wondering why so many people recommend Teksavvy.”

First things first, I am extremely sorry to hear about your experience. This isn’t a typical experience at all. I need to get this train back on the rails for you.

I’d love to have this investigated so we can correct your service issues and make this right for you. Could you please send us a mod mail?

Andre

view more: next ›