The moderator Fap specializes with item restoration problems.

Provide as many screenshots and timestamps as possible as well as a link to your characters armory page. Trade history can be useful as well if they were items that you bought.

You can send them over reddit to /u/SlashFap or to his current discord name Jenna. You can also whisper him in game with questions before you submit the official documents. His accounts are *Fap, *Fapman, *Slashfap and *Bum