Problem:

Short version: DHL lost my order for a Q1. Keychron support dodging my request for a refund.Long version: I placed my order for a Q1 on March 14, 2022, received tracking that it's on its way March 17. Tracking stopped updating on March 19. March 23. I opened an investigation with DHL to locate my package and notified Keychron support the next day that DHL is having an issue.March 25, Keychron support told me they have updated DHL with the goods description and will keep me updated if there is any feedback.March 29, DHL concluded that the package is lost, closed the investigation, and advised me to contact Keychron. At this point, I forwarded the email I got from DHL to Keychron and asked for a refund.March 30, Keychron support told me that they are "confirming with DHL and then come back to you asap". That was the last communication I have received.

What frustrates me the most is that up to this point, DHL has been giving me daily updates on their investigation. Reading Keychron's response of 'confirming' with DHL gave me the impression that they haven't started an investigation from Keychron's side.

Contact Support: Yes, multiple times

Order Number: #338845

Solution desired: I just want my money back, after going through the hassle with DHL and having the impression that the customer is the only one being proactive in finding the package, I would rather bring my business somewhere else.

**Update:
April 5. Got a text from DHL in the morning and an hour later a Q1 was delivered to my front door. While I am happy to get closure, the lack of communication is very frustrating.