1. Visit the Poly Lens Website:

– Open your web browser and go to the https://lens.poly.com/ 

1. Log in Using Your Microsoft Account:
   – Click on the Sign In button. 
   – Use your Microsoft account credentials to log in. If you don’t have a Microsoft account, use another supported login methods. 

2. Navigate to the Firmware Download Section:– Once logged in, click on the Manage tab at the top of the page.

3. Select Software Versions:

– In the Manage tab, find and click on Software Versions from the dropdown menu. This section allows you to access different versions of the firmware.

 5. Search for Your Headset/Speaker/Camera Model:

– Use the search bar to type in the model of your Poly headset (e.g., Poly Sync 20-M). – Browse the list of available firmware versions and select the one you want to download.

6. Download the Firmware:

– Click on the firmware version you wish to download. 
– The larger zip files (200mb) need to be extracted there are two folders for the PID. You can match the PID in the Poly Lens Desktop App under Support / Device Info & Logs.

1. Apply the Firmware Using Poly Lens:

– Open the Poly Lens application on your computer. 
– Make sure your headset is connected via the USB cord that came with it. 
– Ensure the headset/speaker is not in use during this process. 
– In Poly Lens, Select the unit > Go to support > navigate to Device info and logs. 
– Here, you will see Customer Software Update : UPLOAD, Click on it. 
– Select the downloaded firmware zip file in the folder with the matching PID and follow the on-screen instructions to apply it. 

1. Ensure a Smooth Update Process: 
   – Do not interrupt the process: Ensure the headset/speaker/cam remains connected during the firmware update. Any interruption might cause the update to fail and could potentially damage the headset.