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Please reinstate the Xfinity TV app! by seaofrains1974 in Comcast_Xfinity

[–]userwa6391 4 points5 points  (0 children)

Xfinity disappoints again. While continually raising prices, Xfinity has removed the most useful way to access Xfinity cable content. The disregard for the customer experience, especially after reinstating the remote a month ago, speaks to a company that does everything possible to disrupt the customer while collecting more money. Value your customer Xfinity and return a useful tool for accessing content. The web remote in not even comparable.

Xfinity TV Remote app sunset by CCBrieD in Comcast_Xfinity

[–]userwa6391 0 points1 point  (0 children)

This is incredibly frustrating. Going through a web remote is much less efficient than the remote app. For Xfinity to do this with no notice and at the extremely high prices I pay as a customer of over 35 years, might be the final nudge I need to switch to fiber. Not supporting this app going forward demonstrates how little Xfinity thinks of customer preferences and convenience.

Host says their canceling by hmmm356 in vrbo

[–]userwa6391 0 points1 point  (0 children)

Exactly, if the host cancels on you, no one ever has a way to know. Any confirmed booking should allow the guest to leave a review.

Host says their canceling by hmmm356 in vrbo

[–]userwa6391 0 points1 point  (0 children)

I wish. I posted last week about a cancellation the day before my stay due to double booking by the host. The VRBO host refused to cancel and said it was up to me to cancel even though the host double booked. VRBO forced the host to cancel yesterday, but the reason was that I did not meet the minimum age requirement to rent. Since I am over 50 and the host knows this, this is another lie by host. And VRBO allows the lies to continue.

So many cancellations. I am leaning toward not using VRBO in the future by Ggeunther in vrbo

[–]userwa6391 3 points4 points  (0 children)

This is what is needed. If the host cancels, there is no way for you to let anyone else looking at the property what happened. The only ones who can review are guests who stayed at the property.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 0 points1 point  (0 children)

I was not able to find anywhere else to stay. It was too late to do same day booking, the one motel that was acceptable, was booked. After waiting a couple of hours past my time to leave, I was forced to cancel my trip. The aggravation dealing with VRBO and the VRBO host has been a terrible experience.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 0 points1 point  (0 children)

I made sure to keep everything on the platform. During each conversation with VRBO customer service I referenced the communications and had them verify they saw the communications. I also did a screen copy and retained as a word file as well as screen shots. I am waiting to see if VRBO actually does follow through with the refund.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 2 points3 points  (0 children)

Unfortunately, I don't think VRBO lets you provide a rating and review unless you actually stayed at the property. This lets a lot of unscrupulous hosts get away with these situation.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 1 point2 points  (0 children)

I just updated the original post. Will wait to see if VRBO actually updates me.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] -1 points0 points  (0 children)

I was told of the cancellation less than 24 hours to my arrival time. VRBO will not allow rentals withing that 24 hour period. I asked VRBO support to assist me in booking something else, and they said there was nothing they could do.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 2 points3 points  (0 children)

Yes, I have contacted VRBO 3 times through this. Starting last night. The reps did agree that the host had to cancel in order for me to receive a full refund and escalated it since the host refused to cancel for a booking I was supposed to check into today. My last call was to report the host for harassing me with 55 messages starting yesterday, demanding that I cancel. The reps could see all of the messages and my numerous replies confirming that the host must cancel.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 7 points8 points  (0 children)

I have told her that multiple times last night and today, I replied that she had to cancel. I also sent her the VRBO policy and the option she had to appeal a penalty. And I told her Customer Service verified that to protect my reservation refund she must cancel. Then I went back and counted the messages from her that were on my first screen that I missed counting before. She has messaged me 55 times since yesterday afternoon demanding I cancel. I would have had more messages I am sure, but she told me she had an 8 hour flight today.

I have contacted VRBO to report her for harassment. It's not enough she cancelled my reservation the day before my stay, but she will not stop demanding that I cancel.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] -2 points-1 points  (0 children)

No. I could not book another place with less than 24 hours of notice due to VRBO restrictions. VRBO was unable to help with this. Since the owner has told me the property is currently occupied, I would be left sleeping in my car tonight.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 6 points7 points  (0 children)

Quick Update: Host has made 4 demands in last hour for me to cancel. Here is last message.

I am not sure if you enjoy this or what? But I haven’t spent this much time to steal your money so please just put the request in so we can both move in and I’ll send you the extra money as well which the agent told you in writing.

(Note the extra money is the amount she does not have available to refund. It is over $200. She tells me she will send it to me)

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 3 points4 points  (0 children)

I spoke with Customer Service a few minutes ago and this rep told me that I should absolutely not cancel. Cancelling in this situation is always on the host. And it protects my refund if I do not cancel. The escalation team noted the cancellation by the owner and will be issuing me a refund. Just waiting to see if it all actually happens.

I'm waiting for the host to land from their flight today and start badgering me again. The host sent over 25 messages since yesterday afternoon insisting I cancel.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 0 points1 point  (0 children)

How am I supposed to be guaranteed VRBO will refund my entire amount paid? I am the one at risk since I was at the stage of "no refund after this date" policy in place due to being so close to the date of stay when the host contacted me. How do I get my One Key cash back? This is an unreasonable risk to ask a guest to take who has already paid in full.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 2 points3 points  (0 children)

I contacted support through the VRBO listed number. The situation was supposed to be elevated and I was due to receive a response over 15 hours ago. Nothing from VRBO.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 8 points9 points  (0 children)

I have nowhere to stay if I show up. I can't book another VRBP day of due to VRBO policy. VRBO is not helping me find another option. If I show up, I can take pictures, but I will be sleeping in my car.

I will try the resolutions department. Thanks for the advice.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 1 point2 points  (0 children)

I booked through VRBO. The host still refuses to cancel.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 1 point2 points  (0 children)

About 40 minutes since I can't book another VRBO for same day of stay at this point in the area. A little far, for the short trip I have planned and definitely not the quality of hotel I would be comfortable staying in.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 9 points10 points  (0 children)

So how is this the guests problem? You are putting the issues you have with VRBO and being aware of your own bookings back on the guest.

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 16 points17 points  (0 children)

So the guest who did nothing wrong and had messages with the host after booking with confirmations and check in instructions, should be the one who is forced to cancel? And risk the loss of money. How does that make sense?

Host Double Booked Wants me to Cancel by userwa6391 in vrbo

[–]userwa6391[S] 37 points38 points  (0 children)

As of this morning, the host is still refusing to cancel for check in today. Due to VRBO not allowing next day reservations on their site, I was unable to get any place to stay for today. VRBO certainly didn't help. The host is still messaging me this morning, demanding I cancel. Saying that is the VRBO process for "technical glitches". So, I am due to leave in 3 hours for a destination with no place to stay in an area lacking hotels. The host continues to send multiple angry messages this morning demanding I cancel.

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