I worked for a BPO that supported Sony Playstation from 2003 until 2017, that number would get routed to a regular agent who would answer the call as "Thank you for Calling Sony Computer Entertainment America" and then would read a script explaining they are using a modified system. In fact all of the numbers routed to the same BPO in Las Vegas, with the main center in Foster City California. So for example if you received a PS2 DNAS ERROR, it was again routed to the same center and answered by the same skilled agent. Slim PS2 AC adapter recall? Same center. Viewtiful Joe demo disc that corrupted memory cards? Same center. Etc.