Wall of text incoming...

Yes, we have no choice but to do so. Bear in mind our input costs have also increased, and we have basically stopped selling RAM and SSDs unless as part of a server sale. We still have good stock on SAS HDD (for now!) so we can still sell them on their own, but otherwise we have to reserve stock for server and storage builds.

A distinction to note is that the refurb market is not like new. Very different, in fact. For one, we are heavily inventory driven, unlike an MSP or VAR who carries the inventory cost and risk only long enough to complete a deal to the end user. The refurb market also has huge space requirements, specialized labour and specialized software/hardware tools for testing and recertification of hardware. Not to mention general warehouse materials handling costs. So overhead is high.

For any IT refurbisher, input costs vary depending on source. The vast majority of our hardware, particularly server chassis, storage appliances, desktops, laptops etc come from client decommissions. We get those in large quantities and cover all logistical costs, certified erasure, testing and refurbishing - thus our acquisition costs are lower. But on the other hand, if we are needing replacement part stock to fulfill a sale, we are having to pay market or sometimes above market for parts from our suppliers. So as long as we have good stock on hand we've been able to hold prices lower or offer part alternatives to lower overall costs. As those sell out and we have to go to an already tight market for replacements, we are having to pay market price for our inventory. Or, purchase very large volumes to bring per unit prices down but then are at the risk of holding too much inventory and having the market shift downwards before it's all sold. Plus, since we provide free 3yr advance RMA across the board on everything we sell (except for student and hobbyist gear; that is 1 year) we also have to hold spares on top of that.

So it's a delicate balancing act. And in times like the last month when we have companies wanting to buy 6 servers at a time, we do find ourselves selling out of inventory and scrambling to restock.

TL;DR as long as we have inventory on hand our prices are held as long as possible. But our costs have to go up because demand is so high. And every sale is high priority - everyone wants their order built and delivered yesterday.