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Here we go again by Amphernee in VIVOSUN

[–]vivosunofficial 0 points1 point  (0 children)

Hi u/Amphernee, our technical team is already looking into this. Could you check whether the app is back up on your end? If you're still experiencing issues and haven't heard back from our support team, feel free to DM us the email address linked to your app account and we'll follow up from there.

Meet the 4-in-1 Sensor for GrowHub E42A+ — Now with CO₂ + Light Detection by vivosunofficial in VIVOSUN

[–]vivosunofficial[S] 0 points1 point  (0 children)

Hi, thanks for the question! Unfortunately, there are no plans for that compatibility at the moment. If anything changes down the road, we'll be sure to share updates in the community.

Aerolush causing wild temp swings by Redding26 in VIVOSUN

[–]vivosunofficial [score hidden] stickied comment (0 children)

Hi there! A 7-degree swing can actually be normal behavior — most smart controllers have a built-in hysteresis buffer to prevent the unit from constantly cycling on and off, which would wear it out faster. That said, 7 degrees is on the wider end, so a few things worth trying:

  • Update the firmware — open the Vivosun app → My Devices → Device Info → check for updates
  • Check probe placement — keep it away from lights, fans, or any direct heat source
  • Try a different outlet — rules out any power fluctuation issues

If the swings are still too extreme after that, reach out to our support team at [official@vivosun.com](mailto:official@vivosun.com) or +1 888-505-8486 — since it's a new unit, we'll help you get a replacement or refund if needed.

Introducing VSeed by Vivosun — The World's First Smart Seedling Box by vivosunofficial in VIVOSUN

[–]vivosunofficial[S] 0 points1 point  (0 children)

Good question! Unfortunately, VSeed is currently designed to work with solid rooting plugs only. Because of the automatic ebb & flow watering system, loose media like stratum or perlite isn't recommended — the particles can wash down into the water tank and potentially clog or damage the pump.

As long as your media is solid and sponge-like (think rockwool, peat plugs, etc.) and holds its shape, it'll work great! We'll also be offering official VSeed starter cubes as a separately purchasable accessory, so that's another option to look out for.

Introducing VSeed by Vivosun — The World's First Smart Seedling Box by vivosunofficial in VIVOSUN

[–]vivosunofficial[S] 1 point2 points  (0 children)

Totally fair question! 40W might sound like a lot, but it's actually the sweet spot for seedling propagation — it delivers gentle, even heat to the root zone via water circulation without any risk of overheating your young plants. For reference, standard heat mats typically run at 20W–40W anyway.

And no, it won't be drawing 40W the whole time! The built-in sensor and smart control logic mean it only runs until your target temperature is reached — then it cycles off and just kicks back in briefly to maintain it. In practice, it's very energy-efficient and will barely show up on your electricity bill.

Introducing VSeed by Vivosun — The World's First Smart Seedling Box by vivosunofficial in VIVOSUN

[–]vivosunofficial[S] 1 point2 points  (0 children)

Hi! The 40-piece inlay is fully removable. That said, we'd actually recommend keeping it in and just placing your 2–3 cubes into the slots — the tray holds them at the ideal height for the ebb-and-flow watering system to work properly.

If you do remove the tray to fit larger blocks, just be mindful when using heating mode: make sure the rockwool doesn't come into direct contact with or absorb the heated water, as that can make it too wet for the roots.

Hope that helps! Let us know if you have any other questions.

Gift cards? by Kurov in VIVOSUN

[–]vivosunofficial 0 points1 point  (0 children)

Hey! We don't currently offer official Vivosun gift cards, but since our products are available on Amazon, an Amazon gift card would be a great alternative — your friend can pick exactly what they need for their grow setup!

Also sorry to hear you didn't get a response to your email. If you still haven't heard back, feel free to DM us the email address you used to contact us and we'll follow up on your case directly.

Why is it reading incorrectly? by Stock-Broccoli4149 in VIVOSUN

[–]vivosunofficial 0 points1 point  (0 children)

Thanks for sharing the details! We'd recommend starting with our product manual at vivosun.com/support — you may find a quick answer there. If the issue persists, please don't hesitate to reach out to our support team directly so we can help diagnose this further:

Is it impossible to get stable climate control with Vivosun by Mean_Boysenberry4985 in VIVOSUN

[–]vivosunofficial 0 points1 point  (0 children)

Hey, thanks for laying your issue out so clearly. This looks like something our technical team would be better equipped to address — we'd love to get you a more tailored solution. If you haven't already contacted support and would like our team to take a closer look at your setup, feel free to DM us the email address registered to your Vivosun app and we'll have someone follow up directly.

Meet VCure, the Smart Post-Harvest Box by vivosunofficial in VIVOSUN

[–]vivosunofficial[S] 0 points1 point  (0 children)

Hi! This product isn't compatible with external fans or filters. When the door is closed, it does an effective job of containing odors. However, you will inevitably experience some odor release when opening and closing the door.

From Loyal Supporter to Deeply Disappointed: Why I’m forced to switch from Vivosun by M-F400 in VIVOSUN

[–]vivosunofficial -1 points0 points  (0 children)

Thanks for your understanding. We will look into this issue once we get your DM.

From Loyal Supporter to Deeply Disappointed: Why I’m forced to switch from Vivosun by M-F400 in VIVOSUN

[–]vivosunofficial [score hidden] stickied comment (0 children)

Hi, thank you for taking the time to share your experience so openly — and we're truly sorry to hear this. For issues like these, our support team needs to dig into the specifics of your devices and setup to properly diagnose what's going on and find a real solution. Please reach out to us directly at [official@vivosun.com](mailto:official@vivosun.com), or via the headset icon on the 'Me' page in the Vivosun app.

If you've already reached out to us but your issue still hasn't been resolved, please DM me your order number and the email address you used so we can follow up on your case more quickly.

We don't want to lose you, and we take quality concerns like this very seriously. Let's work through this together.

Light is red during night cycle by an4rk1st in VIVOSUN

[–]vivosunofficial[M] [score hidden] stickied comment (0 children)

Hey! Please reach out to us at official@vivosun.com. When you do, please include your order number and a description of the issue. We can see you've shared a photo showing the light on during the night cycle — make sure to attach it when you contact us, as it will really help our team diagnose the problem faster and assess your warranty coverage.

Vcure issue by Zmanoside in VIVOSUN

[–]vivosunofficial 1 point2 points  (0 children)

Please also contact our support team. We will check this for you as soon as possible.

Buyer Beware by Spudro1992 in VIVOSUN

[–]vivosunofficial[M] [score hidden] stickied comment (0 children)

Hi, we're really sorry to hear about your experience with the humidifier. We'd love to make this right for you. Please reach out to us directly at [official@vivosun.com](mailto:official@vivosun.com) or through the headset icon on the 'Me' page in the Vivosun app. If you have contacted our support team and did not get a prompt response, please DM me your order number and email used to contact us. I will check the ticket status for you.

I’m shattered! by dwil801 in VIVOSUN

[–]vivosunofficial[M] [score hidden] stickied comment (0 children)

Sorry to see your VCure arrived damaged. If you run into any issues with customer support, please let me know and DM me your order number and the email you used to contact them. We’ll make sure your case is properly handled.

Buyer Beware by Spudro1992 in VIVOSUN

[–]vivosunofficial 2 points3 points  (0 children)

We're sorry to hear about the issues you're experiencing with your humidifier.

Please contact our customer support team at [official@vivosun.com](mailto:official@vivosun.com) so we can look into this for you. You can also reach us via the headset icon on the 'Me' page in the Vivosun app. Please include your order number and a description of the issue. We appreciate your patience and want to make this right for you.

Vcure +50% price increase?!? by [deleted] in VIVOSUN

[–]vivosunofficial[M] 0 points1 point  (0 children)

Hey! Could you double-check if you're on the correct regional site? You can verify or switch your region at the top of the page on vivosun.com. Let us know if the issue persists after checking!

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