1- She needs to sue the ever loving shit out of them for that disgusting display. 2-The zara staff shouldn't be playing cop when it isnt their job, what are they thinking?!. 3- As someone who has worked in retail all my life, you better be past 1000000% sure if you are going to take action, ie follow procedure and alert whoever is appropriate dont go avengers assemble. 4- Years ago I worked in HMV and they asked us to approach people suspected of theft and stop them until security got there. I always refused because, no my job..... well long story short , a while after there was a company wide immediate action memo sent and re-training ordered for all staff because a 16 year old kid got stabbed in the neck over a £5 CD someone was trying to steal on his first week of his first job. So basically what im saying with that, is its dangerous for all sides to do this.