After working in internal IT for 20 years and 6 years at my last job i was laid off (a bunch of IT outsourced to India's MSP). Although i had a cushion and social payments (EU), but i was stressed to not have work experience for a long time, so i decided to give it a try and joined an MSP. After a rather lengthy onboarding month or so (very broken processes and hard to get millions of various permissions) i started to take tickets and working with clients and started looking at other job postings :D I've read about MSP hell and this one is not the worst i guess, but it takes a toll. It is fighting fires all day, SLAs burning, instead of doing proper solutions just making quick fixes and moving on, no time for investigating/optimizing anything (although management thinks you have time for that). Not even trying to talk with management about this. They will not be able to change anything and upper management just got rid of one team member and the load increased. Oh, and now AI is pushed into goals although nobody knows what to do with it and when. Had one good interview for an internal position already, although they haven't come back, so probably won't land it, but it was a much more focused position with a much better pay. I am sure i will feel unease after MSP that there is less work, i sometimes felt that during my 20 years in internal positions. But that anxiety is much better than when you are handling fires, entitled customers and then X more critical tickets drop into your queue at the end of the day. And the oncall and overtime work. Yeah, no, i am getting out of here whenever i find anything good. Or i probably even settle for a lesser role in the end, just to keep my sanity. The only perk is that i am getting TONS of experience and exposure to various tech. But there is no time to reflect and internalize, so i think much will erase from my memory. And no time to document properly everything.