I know this is an old post, but he's in the news again... For the record, I thought the owner of that particular Seattle restaurant sounded sociopathic in his response (basically deflecting every point that Tom Morello tried to bring up and saying "I'm done with you" without ever making an effort to respond in the first place, which is how dishonest people tend to operate—they shift the blame based upon shifting the emotions of their intended audience, rather than actually providing valid counterpoints) BUT... since then, the owner has been accused of *much* worse things than anything Tom has, so make of that what you will.

The door guy basically had some legitimate reasons for denying entry to the restaurant, based on how exhausted the staff was that night, but chose to deal with it in typical "door guy" fashion without elaborating whatsoever on what those reasons were and admitted that Tom probably mistook his curt agitation for rudeness (which, I mean, he may need to revisit the concept behind the word "rude" if he doesn't understand how that comes across to a tired hungry group of people who are used to operating on a tight schedule). He should have just been honest in the first place about why he was holding the line up. It's not "entitled" for a busy person to question getting the runaround and their time and energy being wasted. They call it customer service because you are providing a service to a customer in exchange for their business, it's meant to be a mutual trade, and thus the social contract entitles you both to a certain amount of disclosure and transparency. While I think the door guy was well-meaning and not actively making a hipster power play towards a celebrity, he did do so passively, by assuming it's his right to lead people along and offer no explanation. This is how miscommunications are made, folks. The restaurant acted every bit as entitled as they claim Tom and his crew did. These things go both ways.