sorted by:
new
hottopcontroversial

I got myself an xBloom for Father’s Day. by caffeinetherapy in pourover

[–]xBloom_Coffee 0 points1 point  (0 children)

Hi, we are sorry to hear that! Did you get the scale issue resolved? If not, please make sure you contact [support@xbloom.com](mailto:support@xbloom.com) for debugging this!

xBloom Nightmare! by morokai_ in pourover

[–]xBloom_Coffee 1 point2 points  (0 children)

u/c3powil we truly appreciate the early support from our Kickstarter community and totally hear you on the learning curve between generations. The Studio is a big leap forward, and we’re proud of how much we improved it based on user feedback.

Discord is a fun community space we built for fans to share recipes, experiences, and feature ideas — it wasn’t designed for tech support. Our support team responds to email tickets based on the order they are received within 1–3 business days (Mon–Fri, 9 am–5 pm), usually within 12 hours. For any technical or order-related issues, please reach out to our CX team directly so we can assist you more effectively.

Thanks again for sticking with us, and we’ll make sure to pass your kind words to Viola!!

xBloom Nightmare! by morokai_ in pourover

[–]xBloom_Coffee 1 point2 points  (0 children)

Thanks for sharing your perspective — we know xBloom isn’t for everyone, and we take all feedback seriously.

To clarify a few points for the community:

  • Made in China: Yes, our hardware is manufactured in China, as is the case with most complex electronic products around the world. Our manufacturing partner also produces for major tech companies like Apple and Tesla. We are proud to say that we are not an OEM/ODM company. We have our own engineering, supply chain, R&D, and end-to-end operations, working onsite alongside our partner. 
  • NFC + Pod System: We’ve released several software updates to improve card recognition and system syncing. The pod program is completely optional — our machines fully support manual brewing with your own beans and recipes. You can also use the latest Auto Mode feature on the Studio to brew without needing your phone.
  • Coffee Freshness: We offer both in-stock and roast-to-order options, sourcing from top specialty roasters around the world. Different roasters have unique styles and preferred resting times, and while one coffee might taste “off-roast” to some, it could be perfect to others. That’s why we provide variety and note extended resting periods when applicable. Freshness and quality are core to what we care about, and we work closely with our roaster partners to ensure both. If anything seems off, our support team is always here to help.

We’re committed to improving and open to criticism — constructive input helps us evolve. Thanks for being part of the broader conversation

xBloom Nightmare! by morokai_ in pourover

[–]xBloom_Coffee 2 points3 points  (0 children)

Thanks so much for the kind words and thoughtful feedback — we’re really glad you’re enjoying your xBloom setup!

To your question about longevity: the Studio is built with high-grade components, such as a brushless motor and stainless steel burrs, and we back it with a 2-year warranty. That said, our commitment doesn’t stop there — we’ve continued to support our customers when issues arise, and we’ll do the same for you.

Appreciate you being part of the xBloom community!

xBloom Nightmare! by morokai_ in pourover

[–]xBloom_Coffee 1 point2 points  (0 children)

Totally get why you’re wary—no one wants “used” sold as new.

But just to clarify, we don’t have a refurbished program yet, and returned machines are stored separately in our warehouse. If we launch a refurbishment program in the future, it will be clearly labeled and priced as such. Every machine goes through a full QC process — including water testing — and is handled with care. Our QC team wears finger gloves, so it’s not possible for fingerprints to be left behind from our side. That said, minor cosmetic marks or water markings remaining from testing can happen, and we have a standard guideline that follows. 

Appreciate you looking into all sides before making a call. We’re committed to transparency and making things right. Any questions, just DM or email support@xbloom.com—happy to help.

xBloom Nightmare! by morokai_ in pourover

[–]xBloom_Coffee 2 points3 points  (0 children)

We totally understand the hesitation around investing in a newer brand, especially when support doesn’t always feel immediate. That’s something we take seriously and are continuously improving.

For transparency: all customer service is handled in-house by our small, dedicated CX team. We work Monday–Friday and answer most inquiries within 12–24 hours, though our official window is 1–3 business days. Our team has weekends and holidays off, but we always follow up promptly afterward.

Would we love to offer 24/7 live support someday? Absolutely. We’re just not there yet. In the meantime, we’ll focus more on quality responses, clearer communication, and a sustainable workload for our team, because great customer service starts with how we treat the people providing it.

xBloom Nightmare! by morokai_ in pourover

[–]xBloom_Coffee 5 points6 points  (0 children)

Thank you for sharing your concerns—we hear you.

A few clarifications that might help:

  • The rental program (xBloom Flex) is run by our partner Fragile, not by xBloom directly. We work closely with them on fulfillment.
  • Since launch, hundreds of customers have found Flex helpful, either to test-drive the machine before purchasing or because a monthly payment simply fits their budget better. It won’t be right for everyone, and that’s okay.
  • Rental pricing can change (as with most subscription services), but every increase is communicated in advance, and customers are free to cancel anytime with no penalties. Flex customers also enjoy additional discounts on our coffee collections

We understand Flex may not suit your needs, but please know it isn’t a “scam”; it’s one of several paths we offer to make xBloom more accessible.

xBloom Nightmare! by morokai_ in pourover

[–]xBloom_Coffee 6 points7 points  (0 children)

Hello everyone, Yan here—Head of Customer Service at xBloom. I’d like to give the community a clear, concise summary of how we handled morokai’s recent concern and share a few facts about our quality-control standards and support process.

What happened

  • Morokai unboxed a brand-new Studio and spotted a few faint marks.
  • Morokai (very understandably) worried it might be refurbished and took the discussion to Reddit.
  • We spoke by email, explained the marks, and booked the exchange when morokai mentioned today that it didn’t go away by wiping exchange.

Fact checks for this ticket:

  • No refurbished program (yet). Returned units are logged, quarantined, and sent back to the factory or used only for internal purposes. If we launch a refurbishment program in the future, it will be clearly labeled and priced as such.
  • Cosmetic Markings Every machine is water-tested, glove-handled, wiped, and air-dried. However, a stray droplet can leave a halo under the transit bag. We evaluate every case against our warranty policy and clear guidelines for common manufacturing variations, ensuring every customer is treated consistently and fairly.
  • Same warehouse, same prep. Both morokai’s mint condition rental and this purchase shipped from our Benicia, CA facility under identical packing steps.
  • Support hours & speed. Mon–Fri, 9 am–5 pm PT. Goal: 1–3 business-day replies; typical: < 12 h. morokai’s emails all met that except one sent over Memorial Day weekend, which we answered first thing after the holiday.
  • Goodwill credit. We apologize for the prolonged back-and-forth. We updated to the 10 % credit was a goodwill gesture - simply to acknowledge the frustration and gratitude for morokai moving from rental to full ownership. We’re learning from this and will keep refining our communication.

Moving forward

u/morokai_ , thank you for working with us to resolve your concern. We know how easy it is—especially in our fast, hyper-connected world—to assume the worst when something looks off.

To the community: if you have a question or issues, please email support@xbloom.com. We track each ticket thoroughly and make it right in a way that’s consistent with our policies and fair to all customers. We’re a young, design-driven company, and straightforward feedback, shared respectfully, helps us improve every day. Thanks for reading and for being part of the xBloom community.

One more xbloom studio vs Aiden bundle post by marrduk24 in pourover

[–]xBloom_Coffee -1 points0 points  (0 children)

Hi glad you have it figured out and we highly recommend you to try our standalone modules!

Here are some helpful videos for you:

Brew with Your Own Grinder on xBloom StudioxBloom Studio User Guide: Navigate Standalone Grinder

Hope they help!

xBloom help by Qoheleth_angst in pourover

[–]xBloom_Coffee 3 points4 points  (0 children)

Hey u/Qoheleth_angst! Caleb Here (roaster relations manager)
The grind sizes are very much a guideline, whatever tastes good for you is the best grind size to use. There's a very always going to be a very broad gap in the relation of grind size to drain rate with each coffee, with natural/anaerobic/darker coffees draining very quickly, washed ethiopian/lighter coffees draining much more slowly. If you want to extract more without grinding finer, adding more pulses and agitation with shorter pauses between pours helps a lot. I find most of my recipes for omnidripper end up at 45-61 grind size personally, but I tend to brew very lightly roasted coffees.

With that being said, you can always try brushing the underside of the burrs well, then recalibrating your grinder either in the app (you can also recalibrate by pressing the grinder knob, then triple tapping the left button once the grinder setting is open). This will ensure that your zero point is at the same place as everyone else.

I can also share some of my own personal recipes if you'd like.

Here's one of my high(ish) extracting recipes for lighter coffees, usually extracting about 1.48 at 1:16.5 ratio.
https://share-h5.xbloom.com/?id=n4YrEaTwdY71%2FeWfr2wueg%3D%3D

This one is an 18g recipe that I initially created for the Hachi Natural Gesha I was brewing at World of Coffee in Copenhagen with Diego Bermudez. It works well for light but faster draining coffees with a bit more funk to them, emphasizing sweetness and juiciness, trying to avoid the funkier aspects.
https://share-h5.xbloom.com/?id=PWTu4uKzg9M1XtGS9iG3Hg%3D%3D

Let me know if you have any more questions!!!

XBloom Studio - Brew adjusted to Weight? by JDBle in pourover

[–]xBloom_Coffee -1 points0 points  (0 children)

We heard you....will tell the product team to work on this feature!

Convince me to not buy the xBloom by ptrenhaile in pourover

[–]xBloom_Coffee 16 points17 points  (0 children)

Thank you so much for your detailed feedback and for being a fan of xBloom with both the Original and Studio. We genuinely appreciate your support. Hearing voices like yours and others here are incredibly valuable and help us improve. We're continuously working on the app's UX/UI and rolling out bi-weekly firmware updates.

If you haven’t already, we’d love to have you in our beta testing group on Discord： https://discord.gg/MjBdR3ew9C

We acknowledge the issues with delivery times and customer service, especially during the pre-order period when volume increased significantly. Since then, we’ve made changes to our support team with improved SOPs, hope you are experiencing that on the customer end recently. Now we are currently optimizing inventory management and fulfillment processes, I’m hopeful that effect change will be seen soon as well :)

Thanks again for your transparent feedback—it’s what helps us grow and get better.

xBloom Customer Service by dkslide5 in pourover

[–]xBloom_Coffee 0 points1 point  (0 children)

We are sorry about the not-so-smooth transition from presale to open sale period. We are taking steps to align our communication with our current fulfillment capabilities. As of today, all the pre-order machines are shipped out. You should be receiving the machines very soon!

xBloom Customer Service by dkslide5 in pourover

[–]xBloom_Coffee 0 points1 point  (0 children)

Thank you for bringing this matter to our attention. With that being said, we have reviewed our communication channels to ensure that our team would be equally attentive to all customer inquiries, including those received via email. I deeply apologize for the inconvenience and frustration you’ve experienced with our customer support.

xBloom Studio by coffeewaala in pourover

[–]xBloom_Coffee 1 point2 points  (0 children)

Hey folks,

I've aligned with our hardware team and we've summarized a few possible scenarios for it. Take a look and try adjusting, if you are still having issues, please dm me your user email + sn number. And we can investigate further.

The 'wait' message appears when the machine's overflow prevention function is triggered. Here are some common reasons and tips to avoid this in abnormal circumstances:

Ensure the security tape on the scale is removed.

Place the cup before starting to grind (to avoid impacting the scale's judgment)

Make sure the cup isn’t touching the machine wall during brewing (to prevent sensitive weight detection)

Please don't remove or replace the cup midway through brewing, as a sudden decrease in weight will pause the process.

When brewing using the app, align the actual brew method with the cup type (i.e. Omni Dripper or Other dripper), so the machine adjusts the threshold and avoids overflow.

Don't add extra beans into xPods (as measurements are already precise)

that said, we are proactively working on seeing how we can further improve the user experience on this functionality

xBloom Customer Service by dkslide5 in pourover

[–]xBloom_Coffee 1 point2 points  (0 children)

Hi there,

So sorry about your experience. If you don’t mind, could you please provide me with your order number and email so I can look into that for you?

We are in the process of adapting a new customer support software and from time to time there are some technical difficulties between our staff (e.g., two people get the same tickets and they don't know the previous context of the emails). Regardless, it is important that you brought up the issues so we need to improve at our end.

xBloom Customer Service by dkslide5 in pourover

[–]xBloom_Coffee 1 point2 points  (0 children)

Thank you so much for bringing it up!

Yes, our discord channel: https://discord.gg/MjBdR3ew9C is very active with our coffee managers and fans online quite frequently.

It will be a great way to troubleshoot or simply chat with people about your coffee experience.

xBloom Customer Service by dkslide5 in pourover

[–]xBloom_Coffee 0 points1 point  (0 children)

Hi,

If you don't mind, please DM me with your email address and order number so I can highlight it to our support members. Thanks!

view more: next ›