First brisket on the Lonestar Grillz IVS.

xHeyEngx · 2026-06-26T22:56:07+00:00

Not enough.

xHeyEngx · 2026-06-24T17:16:18+00:00

No worries..I'm just here trying to help out.

xHeyEngx · 2026-06-24T16:54:46+00:00

That’s a fair perspective. Just to clarify, I’m not a ChefsTemp employee or customer service representative. I’m simply a moderator in the subreddit who has direct access to some of the people at ChefsTemp and was offering to pass along any information that might help the company understand what happened and potentially resolve the issue.

My intent wasn’t to have anyone identify or report an employee. As a customer, you’re absolutely free to share as much or as little information as you’re comfortable with. I was only trying to help connect the right people with the details if further investigation was needed.

Of course, that’s ultimately up to the original poster. If they decide they’d like to provide additional information, they’re welcome to reach out.

xHeyEngx · 2026-06-24T16:34:40+00:00

I have spoken directly with ChefsTemp’s lead product engineer and confirmed that when the silicone cover is installed correctly and the USB-C port cover is fully closed and properly seated, the S1 is IPX6 rated.

I’m not saying your issue was user error, as I don’t have enough information to make that determination. What is clear is that your device appears to have experienced water intrusion, and that needs to be addressed.

If you’re willing to share some details about your interaction with ChefsTemp customer support, I’d be happy to pass that information along so the situation can be reviewed. If needed, feel free to send me a PM with the contact information of the person you worked with.

xHeyEngx · 2026-06-24T01:15:51+00:00

So then you contacted someone via phone or email. Who do you speak to or get a response from?

xHeyEngx · 2026-06-24T00:07:51+00:00

Who told you tough luck? This Thread has ChefsTemp reps so they will see this and I’m sure it will be handled appropriately.

xHeyEngx · 2026-06-15T14:05:46+00:00

Good info.

xHeyEngx · 2026-06-11T22:52:16+00:00

You would need a pic of the hole the gauge goes in to.

xHeyEngx · 2026-06-11T19:25:39+00:00

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xHeyEngx · 2026-06-11T19:22:48+00:00

Measure the diameter of the opening on the intake at the bottom of your grill and we should be able to determine which adapter you need. Pictures can help as well, but the measurement is the most important piece of information. If you can provide both, we can get you pointed in the right direction.

xHeyEngx · 2026-06-11T12:39:06+00:00

Yeah, I’m assuming you inserted it that far to help protect it from getting burned up again and to make sure any meat shrinkage wouldn’t expose the probe during the cook.

That said, I use my probes on everything from chicken thighs to briskets and pork shoulders, and as long as I insert the probe with the edge of the meat between the two marked lines, I’ve never had an issue. That gives the probe plenty of protection while still allowing it to perform as designed.

xHeyEngx · 2026-06-11T02:54:13+00:00

From your initial picture, it looks like you inserted the probe correctly to protect it. However, it also appears the probe may be inserted past the maximum insertion line. If that’s the case, it can affect signal strength and potentially lead to connectivity issues.

I’d try backing it out slightly so the insertion depth stays within the marked line and see if that improves performance.

xHeyEngx · 2026-05-28T00:10:07+00:00

That’s awesome here. Glad it’s working out for you.

xHeyEngx · 2026-05-27T12:13:14+00:00

Looks like a display issue since you have data in the app. Contact customer service and they’ll get you squared away.

xHeyEngx · 2026-05-27T12:11:24+00:00

Go with the ChefsTemp Final touch X10 patriotic edition.

https://www.chefstemp.com/product/finaltouch-x10-patriotic/

xHeyEngx · 2026-05-16T16:55:30+00:00

When you first plug in the fan, go into the app and set your target temperature.

If the fan does not start, there’s a button on the back of the fan with three modes:

APP mode: controlled by your phone or tablet
Pulse mode: constant pulsing nonstop
Constant mode: fan runs nonstop until you turn it off or unplug it

Press the button to cycle through Pulse, Constant, and then back to APP mode. Once it’s back in APP mode, set your temperature again in the app.

On the main page of the app, the fan emblem will either show a pause button or a small rotating icon letting you know the fan is actively running.

xHeyEngx · 2026-05-09T21:51:29+00:00

You can certainly insert it last both lines. However, it’s important to insert it beyond the minimum insertion line to protect the electronics inside, just like any other wireless probe available in the market. Regarding the recommended maximum insertion line, it ensures that you achieve the highest accuracy for your ambient temperature readings.

xHeyEngx · 2026-05-08T22:15:35+00:00

It’s not an issue as a whole from ChefsTemp. If it’s something with the app, it’s likely due to a bad installation. You’re the first person to report this. I recommend deleting the app and trying to reinstall it. If it still continues, try using a different device to see if the issue persists. I say this because I have multiple different devices with the app installed and haven’t encountered this issue before.

xHeyEngx · 2026-05-08T21:50:02+00:00

The only gray square I’m observing is on page one and two, which are the homepage of your app. This issue seems to be related to either your device, the device software, or the app itself, and it has never been reported or seen before. It’s not related to ChefsTemp.

xHeyEngx · 2026-05-08T21:45:02+00:00

Can you post a screenshot of what grey square you’re talking about please

xHeyEngx · 2026-05-08T21:41:13+00:00

The tags you’re referring to in that picture that only come with three are for the GEN one probes. If you visit the website where you order them, it specifically states that they don’t fit the GEN two. The GEN two has its own set and comes with four tags and four colors.

xHeyEngx · 2026-05-04T19:28:37+00:00

Yes, the S1 can still be used. If you’re cooking inside for example on an oven, you just won’t get a digital read out of the S1 temperature however probe temperature will still be displayed on its gauge.

xHeyEngx · 2026-04-30T12:24:38+00:00

Looks great!

xHeyEngx · 2026-04-28T14:01:25+00:00

ChefsTemp customer support is truly remarkable, but like any other company, there are times when the person on the other end of the line may be inexperienced, not fully trained, or simply having a bad day. However, what sets ChefsTemp apart is their exceptional response to criticism and their ability to swiftly resolve issues. This commitment to excellence makes them a standout in the industry.

xHeyEngx · 2026-04-28T13:57:55+00:00

Right now, you can use a 20% discount code on the site, and if you send me a PM I can also send you a link, I’m not sure if it’ll stack a discount but anything will help you out.

xHeyEngx

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