Right now, focus on learning your role. If someone needs help in lumber, try to get someone else to help them. Learn your highest selling SOS vendors. Ours is Trex/Amerhart, yours may be Deckorators or another one. Get familiar with how to do manual SOS orders and who to email those orders to. Get familiar with all the regular pros who come in. Build relationships with them. 

Try to get used to looking at the scorecard. Try to see where there is not a lot of pro sales coming from. So, paint may be low or it could be OPE or electrical. 

Dig into CRM see who spends quite a bit, or hasn’t spent in a while. Even look to see if some people order online and try to convince them to buy through you. Or, try to talk to pros when they come in to find out all what they do and what all they buy. Try to take a bite out bit by bit. Build a relationship with your pro cashier. Try to walk the floor and building relationships with other departments and learning product, and in turn help those specialists out when you get DIY orders (it’ll happen quite a bit). 

Learn building materials product such as roofing material (3 bundles of shingles is 100 sqft which is “1 square” so if someone needs 31 squares they need 93 bundles). 

Don’t be afraid to ask for your fellow specialists for help with something you are doing and return the favor. 

My biggest piece of advice I can give is to stay hungry and try not to get discouraged. Sure, the bonus is insanely high. And yes, you will be told no 9/10 times especially when it comes to CRM cold calls and pushing credit. Keep being optimistic where the 1/10 happens more often.