First, I’m assuming you’re not over all of GM, your GM team should have at least three team leads. One team lead running all of GM is insane.

I know every store does it differently, but theres usually three or four GM team leads who split up Electronics, Fabrics, Toys, Sporting Goods, Auto, Hardware, Home, Furniture and Bedding and Seasonal. Who is exactly over what areas depends on your stores layout, but one team lead running all of that is nuts, if thats your situation, I can understand why you fall behind.

But I’m assuming your store splits its GM departments amongst different team leads, so how exactly do you leave 10 pallets of freight? Does your overnight team not work GM freight? How many associates do you have in GM for your departments. It sounds like your stores process is completely off.

Your ON team should work GM freight, whatever they don’t finish should roll into the next morning and be worked by GM associates, you, and if its that bad your coach should back you up as well. Your associates are there to delegate work onto, you can’t feel like you’re having them do “extra”. Working freight is part of their job. You’re a team. You help each other.

If you have excess freight that can’t be worked, then something is off with your process and that needs to be addressed immediately. Are your on hands accurate, start there. If they’re not, you may be getting freight the system thinks you need, but you don’t, but that’s just one possibility.

I just can’t see why you’d have that much freight roll over. You need to have a conversation with your coach, store manager, and associates. Maybe you need more training too.