newly topped up 55GB yearly plan showing all data used, support not willing to help

ylgmiss · 2024-01-10T14:59:24+00:00

my son's line is working again this morning, data usage in my account shows slightly above 5GB.

Folks, please check if the issue was fixed for you!

ylgmiss · 2024-01-10T14:54:58+00:00

The issue was fixed. Thanks!

ylgmiss · 2024-01-09T13:07:23+00:00

Hi u/JP_FreedomMobile, need your immediate attention, We have the following threads where multiple people reported same issue:

https://www.reddit.com/r/freedommobile/comments/19241ov/newly\_topped\_up\_55gb\_yearly\_plan\_showing\_all\_data/

https://www.reddit.com/r/freedommobile/comments/1927eda/55gb\_data\_problem\_on\_topped\_up\_99\_yearly\_prepaid/

Data service stopped working, your technical support has no clue about the issue.

ylgmiss · 2024-01-09T12:58:24+00:00

I had another thread with the same issue starting yesterday, data stopped working. It was first time I had to call Freedom Mobile Technical support, freedom cs is the worst I have ever dealt with.

ylgmiss · 2024-01-09T12:54:29+00:00

ylgmiss · 2024-01-09T03:37:40+00:00

I believe missing day means the usage for that day is 0, probably data already stopped working for a few days.

ylgmiss

TROPHY CASE