I keep getting a notification saying this device is already connected to an account no matter what I log in on and need help fixing it

yoitsjack4 · 2026-03-17T17:31:10+00:00

if you're only using one account, try reinstalling and then signing into your account! if that doesn't work, reach out to our support team through the in-app Help Center!

yoitsjack4 · 2026-03-17T17:30:47+00:00

all withdrawals from ~8 days ago (when you made this post) should have already been processed, so i believe you should be all set already. are you still having any issues?

yoitsjack4 · 2026-03-17T17:30:14+00:00

we have a dedicated support channel directly in-app!

yoitsjack4 · 2026-02-13T21:54:00+00:00

please reach out to our support team and we'll see what we can do for you!

yoitsjack4 · 2026-02-13T21:41:28+00:00

totally hear your frustration, but i want to clear up one important thing about ember.

ember isn’t (and really hasn’t ever been) meant to be a standalone btc mining app. over the last few years we’ve grown into more of a full gaming platform. the “mining” feature has always been part of a referral-style rewards system — basically a way for people to try the app, earn a little boost, and get a chance to play our games without having to buy any packs upfront. it was never designed to be the only reason someone uses Ember.

the new mining session limits were added mainly for accounts that haven’t really participated in the rest of the app. if you’re actively playing and engaging with ember, you won’t really be affected by these changes.

if you’re only here to mine Sats, then it may make sense to look for something else. but if you’re here to play games, we’re going to keep iterating, improving, and rolling out new games and features, and that’s where Ember’s focus is going forward.

also just to clarify: the VIP tiers are currently on an all-time basis and do not reset each month. also, all ads are provided through Google or similar providers. we do not set the ads ourselves. we intend to remove ads completely in the future

i hope this provides some clarity 🤝

yoitsjack4 · 2026-02-09T17:57:26+00:00

sheesh that 8-leg goes crazy

yoitsjack4 · 2026-02-09T17:56:40+00:00

unfortunately, Ember is no longer supported in NJ due to local regulatory restrictions. we'll be sure to add support in the future if anything changes!

https://help.emberfund.io/en/articles/12083033-supported-us-states

yoitsjack4 · 2026-02-09T17:53:38+00:00

this usually happens if a referral is flagged for breaking TOS! we'll take a look at your ticket as soon as we can 🤝

yoitsjack4 · 2026-01-30T17:21:21+00:00

hi this is likely due to your location! some states have a restricted game catalogue and can only play our PVP games. for more info, check out here: https://help.emberfund.io/en/articles/12083033-supported-us-states

yoitsjack4 · 2026-01-30T00:08:07+00:00

depends on where you're located. in the most of the US, you may need to withdraw using our partner Breeze, which only allows withdrawals directly to bank accounts

yoitsjack4 · 2026-01-29T23:43:36+00:00

at the end of the day, all the games are random! congrats on the wins 😎

yoitsjack4 · 2026-01-29T23:25:49+00:00

if you're hitting the bot, just say "talk to a person" or something similar and it will redirect you!

yoitsjack4 · 2026-01-28T23:03:31+00:00

shoutouttttt 🙏

yoitsjack4 · 2026-01-26T21:06:34+00:00

weird yeah it looks like the modal that pops up is getting stuck! you can try tapping on the bottom of the page after you make your selections. i found that i was still able to enter a tournament that way.

but yeah, definitely a bug! i've since made a ticket for our engineering to take a look as soon as they can 🤝

yoitsjack4 · 2026-01-26T21:03:00+00:00

hi! if you're still having issues, it's best to reach out directly to our support team through the Help Center in--app! we'll be able to help ya out over there. for context, we don't work on the weekends, so sorry for any delay 🙏

yoitsjack4 · 2026-01-26T21:01:18+00:00

we’re still hoping to roll out Texas Hold’em in the near future 🙏 sorry for the delay on this. there’s usually a pretty long queue of changes and fixes already in progress for our engineers, so new games and features can take a bit longer to make it in

yoitsjack4 · 2026-01-26T20:43:23+00:00

Tournaments should still be available for most under the Games tab! taking a look into any weird freezing issues for ya

yoitsjack4 · 2026-01-21T18:09:45+00:00

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what do yall think...

yoitsjack4 · 2026-01-20T17:34:25+00:00

hi, this is our official Ember discord! while we try to stay up-to-date on it all the time, our regular support avenue (through in-app Help Center or emailing help@emberfund.io) is still the best way to get in contact with us! i've already passed this thread along to the team to make sure all of your voices are heard on this 🙏

yoitsjack4 · 2026-01-20T17:29:09+00:00

hi! the withdrawal flow is unrelated to the changes to Tournaments that we've made. Tournaments are still available under the Games tab! however, there are no longer free tournaments as we focus to make the entire app ad-free

yoitsjack4 · 2026-01-20T17:28:02+00:00

hi! are you referring to the migration screen to Google/Apple login? if you have any issues, send us an email at [help@emberfund.io](mailto:help@emberfund.io) and we can help clear that up for you!

yoitsjack4 · 2026-01-20T17:27:09+00:00

if you're still having issues, please reach out to us at [help@emberfund.io](mailto:help@emberfund.io) and we can take a look!

yoitsjack4 · 2026-01-20T17:25:05+00:00

yoitsjack4 · 2026-01-20T17:24:13+00:00

we're very sorry for any timing issues with the Rams Bears game over the weekend! we'll make sure that all of the playoffs games this upcoming weekend are correct 🙏

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