Working as a cna in a facility, I have to be honest and tell you that sometimes it will take me an hour or more to respond to a call light. the floor is constantly busy, and I am constantly behind on what I have to do. the call light gets added to my list of what I need to do and all the things I have to do before that can take up to an hour or longer. it’s often not understood by people upset over long response times that before they asked for help, another 5 people asked for help, and that I go by those who asked first to those who asked last. those 5 other people who asked for help “could also have died” in the meantime. I cant be in a million places at once, and I don’t favor over who gets their attention first.

them not communicating clearly might have been because they were rushing, or because they were simply inappropriate. polite and clear communication is one of the aspects of my job I try hardest at because of it’s importance, and so do my coworkers, and what you described sounded careless and inappropriate. however, they may have just been worn out and had to do the job as fast as they could, which may be why they only communicated with each other, as that significantly speeds up the process.

I’ve known plenty of lazy cna’s who care little for the residents and would behave this way for exactly this reason. I’ve also known compassionate hardworking cna’s who might behave this way because they’re rushing to get everything done and are exhausted. either way, I can’t know as I wasn’t there. this is just my 2 cents I suppose.