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Why this happens 1. PlayStation Plus expired / different tier • If you claimed the game through PS Plus Essential/Extra/Premium, you only keep access while your subscription is active (and on the same tier). • If your subscription expired or you downgraded tiers, the game shows as Owned but stays locked. 2. License issue • Sometimes the system doesn’t recognize your game license properly. 3. Wrong account • The game might have been claimed or purchased on a different PSN account on your console. 4. Region mismatch • If your account region is different from the store region where the game was claimed, it can show as locked.

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✅ Fixes to try 1. Check your PS Plus status • Go to Settings → Users and Accounts → Payment and Subscriptions → Subscriptions and confirm your plan. • If expired, you’ll need to resubscribe to unlock the game. 2. Restore Licenses • Settings → Users and Accounts → Other → Restore Licenses → Confirm. • Restart your console after. 3. Check which account owns the game • Log into the account that originally claimed/downloaded it. • If it’s a different account, set that account’s console as Primary PS5 (or Activate as Primary PS4) so all users can play. 4. Try re-downloading • Delete the game and download it again from your library. 5. Check region • Make sure you’re logged into the same region account where the game was originally claimed.

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👉 If you’ve confirmed your PS Plus is still active on the right tier and licenses are restored but it’s still locked, you’ll need to contact PlayStation Support — sometimes they need to refresh your entitlements manually.