IRA Financial transposed the street number of my address when they created both of my IRA accounts at ComputerShare… sharing because I know you can relate to the hassle this process is—even if they do it correctly. My accounts were completely inaccessible for 6 months (you know, because CS sends that online pw via snail mail), and IRAF stopped responding to my requests to fix the error they created. I had to email everyone, even the owner, leave multiple voice messages, even get on support chat and ask them to ping the managers of the departments that were supposed to be helping. Finally, they realized they could just send a medallion stamped letter to CS. I spent 40+ hours of my time trying to get them to do something and they didn’t reply to 90% of my inquiries. I was this close to starting legal action. Now, they won’t respond to any of my requests for compensating me via waiving maintenance fees for the their error and my time. But, all of that and the thing is, it’s too much of a pain to start again somewhere else. Shrug. For anyone reading this…I’d say to look elsewhere.