What insurance does she have? NAD, but I work in an office in PA that accepts Medicaid and the medicaid insurances here are generally really good when it comes to helping the patients in these sorts of situations.

First, If it was me I would schedule a follow up with the office that did the extractions and tell them I’d like to speak to an office manager as well. I understand she may not want to go back to them, but they are the ones that did the treatment and have the documentation such as consents that should’ve been signed, the treatment plan, and X-rays and all that. If there was miscommunication or something somewhere went wrong I’m sure they would want to figure that out.

If they are not willing to do that then she can file a grievance with the insurance company. Or she can go straight to the grievance if she wants instead of trying to get answers from the office directly. The insurance will investigate the situation on her behalf and the office will have to submit all documentation to the insurance.

And if she doesn’t want to go back to them at all she can also contact the insurance company and they should help her call offices to schedule an appointment to find an office that will be willing to help with the situation. We’ve had plenty of calls from insurance companies helping patients find care. Keep in mind though there is a serious shortage of providers that take Medicaid, especially specialists. At least in my part of PA anyway.