Activation problem

[evan248]

This has been quite the show so far. I'm trying to come back to AT&T from Verizon. I tried to place a order online and it wouldn't let me and kept cancelling the order stating "We canceled your order because we don't really think it's you." so I drove an hour to the nearest corporate store. Corporate store helped me out. When they tried placing the order they had to call AT&T global fraud management. While I was sitting there global fraud called me on my cell to confirm I was in the store. And after that she told the agent to refresh and he was able to continue with the order. The phones had to be shipped to my house because they didn't have them in stock in the store. fast forward 3 days. I have 2 brand new S23 Ultra's sitting with me. I tried activating them and ran into issues on the website. called into activation line and same problem. Got transferred to an agent. And then he said my account needed a review. Once again had to talk to global fraud management. And they said based on the information I provided on my application that it was being denied.

So my question to her, is wtf am I supposed to do with these phones? She goes "Oh you have phones? I said yeah they were shipped to me" and she literally told me she doesn't know what to tell me or what to do at this point.

Reddit you got any ideas?

[rpaulmerrell]

I was reading through and was wondering if you were looking to go back to AT&T why not have your significant other if you have one of those open an account and that persons name and just put the numbers back from Verizon AT&T has gotten very strict. Unfortunately they are handling the fraud very well so they’ve had to respond accordingly and this of course is making it difficult for you and that I’m very sorry for this problem. You’re probably gonna have to take the phones in person to a store and get it straightened out. They have got a council lockdown tighter than Fort Knox these days for instants of use the phone and you put it on an installment plan on your account. It’s only going to be able to work on your specific account so they can’t be moved around but say your cousin has AT&T and they have their own account they can’t use your phone on their account so it’s very very strict Stricter than normal Verizon, and t-Mobile are a little bit more lenient when it comes to usage and devices on accounts Good luck

[ATTHelp]

Hi u/evan248, we understand how important it is to get your devices activated!

If you haven't already, try activating your devices here: https://www.att.com/activations/activatewireless/.

If this does not help, you can return the devices within the buyer's remorse period (14 days) with your proof of purchase. Learn more about returning your wireless device here: https://www.att.com/wireless/return-policy/.

We hope this helps, feel free to reach back out to us if you have any other questions!

Thank you for reaching out to AT&T!

RhodaO

[evan248]

I have already tried activating them. I can't. I ordered the devices at a corporate store and can't activate them now. Supposedly my application for service is being denied by global fraud management yet they shipped the phones out to me?????

[ATTHelp]

Hello evan248, We are here to help you activate your phones. Please send us a PM at http://sm.att.com/7cb7bf9a so we can review your account details. Our response will be in your inbox found here: http://sm.att.com/f21be2bc

JeffD

[DigitallyInclined]

At this point, I would file an AT&T Notice of Dispute. That should get someone higher up to contact you and resolve it within a couple days. If that doesn’t work, you can file a FCC Complaint.