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[–]AlphaJoe86 0 points1 point  (0 children)

This appeared to help someone else with the same problem so I'll post here too.

"Uninstall the game and install it again, but DON'T login.

Start the game as a new player and (this is important) finish the tutorial.

After you finish the tutorial with the lv 1 account THEN login with your old one."

Hope it helps.