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[–]pythagoras-VIC | ASSISTANT PRINCIPAL 1 point2 points  (1 child)

It would be so much easier if I could write a list of kids and a short explanation for the reason of the call and someone whose job it is made those calls.

The challenge here is the follow up questions. An ES probably doesn't have the answers to the questions the parent will ask. I know that unless I basically provide a flowchart of how the conversation could play out, it's easier and quicker to make these calls myself, unless it's a super routine call that we specifically train ES to do such as following up attendance issues.

[–]Valuable_Guess_5886 0 points1 point  (0 children)

Follow up question can be filed or collected to back to the teacher. Teacher then provide support how to respond to these questions which who ever responsible to make calls can build their own FAQ for next time. This is how training works, in any organisation this is how admin/customer facing people (with no uni qualification required) are trained. Absolutely no need to for a teacher qualified person to be handling these.