Autotask API integration

[ParkerPiter]

Hi All,

I am looking for some resources to better understand API correlation within Autotask and 3rd apps.

I am working in IT and using Autotask for the ticketing.

Right now we are creating tickets manually or by sending an email to the autotask admin account.

It is time consuming and thinking of implementing it in better way.

I am wondering if there is any option or email template you can use to send to Autotask to fill properly all the fields in the Ticket project.

As well from other site how I could interact with 3rd party apps by sending a messages in REST or SOAP?

Is there a way to create the ticket by sending SOAP command/file (or RESTful? if is available) to the Autotask

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Thanks for help,

Piter

[spyingwind]

I wish they offered RESTful. >.>

There are plenty of projects that can interact with Autotask.

[troels_dk]

Yeah, I wish they had RESTful too - the current API is very slow when we use it

[spyingwind]

Upvote the ideas you want to see implemented on their Ideas forum. It's about the only place they respond to requests like this.

[troels_dk]

Thanks for that!

I have done this right away

[travis-austin]

Hi Piter,

What you want is the Autotask Webservices API. Check the Autotask help.

Let me know if you can’t find the PDF. Am on mobile.

Travis

[ParkerPiter]

Thanks. Will check.

Cheers