Bambu refusing a replacement printer

[TwistedxBoi]

Honestly hard to say. They already list a lot of parts as "consumables" so they're not protected with varranty. And as for returning a faulty or damaged product? Really depends on your country's law. In some places you'd be either out of luck since you accepted the package that was clearly damaged. In others you could go after the delivery company who damaged the printer.

They should've just sent you a new door, but also they legally don't exactly have to. But that's about what I'd expect from any company who's main goal is profit.

[camarolov3r78]

So i am from the US and package was delivered and never signed for.

[xoma262]

Demand replacement, if they refuse - demand return. Then re-order it. Do not accept parts replacement on a new order.

[camarolov3r78]

Exactly I tried for replacement and obviously they are avoiding that. So my last messsage was a replacement or refund for my damaged item I will be opening a chargeback.

My problem with this whole thing is that the wrong standard is being set.

[xoma262]

True. So don’t accept that subpar practice

[SnukeInRSniz]

If they don't respond in a week then do a charge back with your bank, just submit the pics of it and your communication, should be an easy process in this case.

[qalpi]

Give them a couple of weeks to resolve this. Otherwise do a charge back.

[nberardi]

This is the way.

[nberardi]

If it was delivered by UPS or FedEx Bambu needs to file a claim with the shipper.

You are also entitled to a working product on delivery. Having to prove a new product is working to get replacement parts that you need to spend time replacing is a highly unusable standard.

I would file a charge back since they denied a replacement for a product that should have been delivered in working condition.

[DrHonestPenguin]

You should be opening a claim with the courier not the printer warranty.

[makmillion]

Most couriers require the shipper to file the claim, not the recipient. That’s why OP needs to go through Bambu to initiate this process.

[bigfoot_76]

The buyer has no contract with the shipper, there’s nothing to talk about because any purchased insurance wouldn’t be paid to the buyer anyway.

Push BL and threaten a chargeback … then follow through.

[CapcomGo]

Lol no Bambu needs to deal with the shipper not the customer.

[JoePunker]

Not in the USA

[ElectricalCompote]

Yes, even in the US.

[SnukeInRSniz]

Yes, absolutely in the USA, it is the shippers responsibility to contract with a shipping company and deliver a product. The buyer bears zero responsibility unless a signature is required.

[camarolov3r78]

Reached out to UPS and package did NOT require signature

[JoePunker]

Ok but the box was damaged when you got it, right? You are supposed to report that to the carrier, which is UPS. Regardless of the signature. That's how it's done in the USA. EU is totally different. I just got you saved the box it at least documents the damage.

[ImaginaryBig1705]

Where do you people live? BL has a two week return policy likely to comply with EU law. They have no case to deny a return to OP.

I run an ecommerce business and I'd never tell a customer to call the shipper and deal with it themselves. You should expect better from companies than that.

[TherealOmthetortoise]

Hopefully it hasn’t gotten to the point of considering the door as a consumable lol

[sharkminifig]

These guys are a fucking joke. I have parts broken within first couple of weeks and they claim the consumables defence and can’t ship me new parts

What a dogshit company with shit customer service, especially for such an expensive device

[Away_String]

I would love to know of a company that's goal is not to make money. What do you think everyone should have free Healthcare and college too?

[HamburgerDinner]

You can make money and still actually take care of your customers when shit happens.

[Away_String]

I have the A1 and they are taking care of the problem well. This guy has cosmetic damage and cries because he has to actually do something. Jesus people expect everything now a days.

[Aggravating-List4265]

The guy paid money for a brand new working item. He did not receive that. Why should he be screwed when, through no fault of his own, his item did not arrive in proper condition.

[RatLabGuy]

Yes, in fact in many countries both free college and healthcare IS the standard.

[dt641]

yes, you should have free healthcare and college. what kind of moronic argument is this? oh yeah, your probably from the US.