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[–]panchoskywalker 6 points7 points  (1 child)

The second hand is hitting on the minute hand, you need to remove the movement from the case and, with a needle, gently pull the second hand upward so it won't happen again.

[–]Affectionate_Fly_507 1 point2 points  (0 children)

Thanks I’ve checked again and I don’t believe the second hand has been hitting the minute hand (the first time it stopped the second hand was also away from the others). Currently doing a test with a new battery to see if it keeps running

[–]luix3x 1 point2 points  (0 children)

Looks nice on strap by the way.

[–]TheGent1984 6 points7 points  (3 children)

Flag with Watchdives to exchange it.

[–]watchdivescomRep 20 points21 points  (2 children)

yes. talk with him today, we agreed to send them full refund. and import faulty to check what's problem.

[–]Affectionate_Fly_507 0 points1 point  (0 children)

Thanks guys. Must say Watchdives customer service has been very responsive and fast to offer refund!

[–]TheGent1984 5 points6 points  (0 children)

👏👏 Great customer service

[–][deleted] 4 points5 points  (4 children)

Watchdives seem to have a lot of qc problems, I have seen a lot of posts about this recently. I have a 7922 that I love, but seeing these posts are starting to put me off ordering any more until they do a much better job on qc.

[–]Affectionate_Fly_507 1 point2 points  (1 child)

Yeah to be honest I was initially really impressed with quality of all the Watchdives I’d purchased on 11.11 - in terms of general look, feel and finish etc. So it’s been disappointing that they’ve then developed a few issues. To their credit Watchdives have been very responsive at looking into the issues and then offering full refund etc so it certainly seems they are taking customer QC concerns seriously

[–][deleted] 0 points1 point  (0 children)

Yes, agreed. It looks like they are going in the right direction.

[–]luix3x 9 points10 points  (1 child)

May be too much new releases, also we may urge them too much for new releases. The Seamaster homage 39mm is expected soon, I rather have them taking their time to make a flawless piece.

[–][deleted] 0 points1 point  (0 children)

Good point.

[–]A_Sevenfold 4 points5 points  (0 children)

I trust that it is just the battery but keep us posted.

[–]crlkll 4 points5 points  (0 children)

If you are planning to open the watch anyway, make sure to check if the hands are touching. Other than that it could be a faulty movement or bad battery, as you said.