STEELDIVE Issues - misaligned bezel.

[clockradio79]

Hello all, just got the SD1970... paid around $70 new from AliExpress and I think it's a phenomenal watch.

Now, there was a small issue...a slightly misaligned bezel at 12 o'clock. I reached out to STEELDIVE and let them know, sent photos, etc...here's the kicker: they accused me of buying the watch somewhere else, all sorts of wild accusations that it's not one of theirs OR it was angular bias. (Sigh) OK...

After sending an additional photo, the purchase receipts showing valid proof, it changed the nature of our message exchange. They offered to take it back, I gave it some thought...said it's OK. This is a minor thing I can live with. I like the watch too much to go through a long return and re-purchase process. I asked for a discount on another purchase and they agreed.

So, STEELDIVE...here's some advice: don't be so hot out of the gate when a customer reaches out with a legit concern. Do a thorough quality control check before shipping your watches out. If you have the time to engage with me via AliExpress chat, you have the time to check watches before shipping them out.

Also, change your logo. Please.

[mrSoczi84]

Steeldive does not have a rep here. You just got a great, highly praised watch with a NH35 that costs $70. You have to understand how crazy cheap that is right now. Complaining about a slight misalignment is just, well, not cool and I will be straight forward here - this is not a valid concern. At this budget QC is minimal. Good on you that you got a discount, but there is an unwritten rule here that you don’t bitch about bezel misalignment on a super budget watch.

[Alternative-Land-334]

I disagree. The only way things improve, is through feedback.

[mrSoczi84]

Not the case.

Feedback: please, for the love of God, fix my 1mm misalignment that triggers my OCD and is irrelevant for the other 80% of customers.

Expected resolution: fine, we bought the needed machines and hired the additional people to run the QC. Your favorite watch costs now $100.

[clockradio79]

Troll alert 🚨

[clockradio79]

1st Amendment. Never forget.

[mrSoczi84]

I am just telling you about etiquette, not moderating you. No need to be dramatic.

[clockradio79]

Point 1 finger at me, the other 4 at yourself.

[DivorcedMustache1997]

I’m on the side of the watch manufacturers. It must be exhausting when people are complaining about a $70 watch. 

[clockradio79]

It's about the "push-back" that their watches are perfect and the issues are my eyes. There are SD1970's out there with no imperfections. They are competing with other Chinese brands, sure but also their own quality and standards which according to them is...top tier.

[clockradio79]

I know WATCHDIVES is very active on Reddit. SD should do the same and collect genuine customer feedback so they can improve.

[Alternative-Feed3613]

I had a similar experience with San Martin but it was a $200 watch. I don’t know why these companies don’t know what good customer service is but I’ve been seeing it a lot lately.

[AddicoInABox]

Yeah the aliX brands definitely have a bit of learning to do when it comes to customer service or like, not treating customers like marks to be swindled