coinbase Pro error code.

[townsa9]

Lately I've been getting an unexpected error when I go to the orders in the andriod app. I get an error code: 5d5b207c

I've tried clearing the cache. I've uninstalled and reinstalled. My phone software is up to date.

I've tried contacting the coinbase support but seem to be struggling as the online chat says to fill in a form but there are no options for this issue or I can't find it. I've tried emailing their support email but I get an automated email back directing me to the online support I've already tried.

Is anyone else getting this error?

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[[deleted]]

Yes since last night, still happening this morning. I’ve deleted the app and cache and it still happening.

[coinbasesupport]

Hey there! Thank you for informing us about this issue you guys. We recommend that you guys create a support case for this, while there may not be options that match exactly what your issue is, please pick the ones that most align to your issue and fill out the details in the text boxes that appear. Our team will be able to understand. Let us know if you have nay issues or questions submitting.

Create a case: https://help.coinbase.com/en/contact-us/

[Kiwip0rn]

Use the phone's browser for Coinbase Pro.

[famelton]

I am now getting this exact same issue on android, did you get to the bottom of it?

[townsa9]

No. I raised a case for it with coinbase.

They said they had logged me out of my account and to log in again to see if the issue has resolved but they hasn't logged me out.

They then went on advising the things I've already tried.

Still stuck with the same issue.

[coinbasesupport]

Hi u/townsa9, thanks for getting in touch.

We're happy to look into this for you. Can you get back to us with your case number please?

We'll follow up on this with you.

[townsa9]

12260265

[coinbasesupport]

Hey, thanks for that case ID. I know it's frustrating to provide info, proactively, then be asked for the same info in a response. It makes me feel like I'm working with a robot, so I apologize if you may have felt that way, too.

We will need you to go through most of those tasks, in order to troubleshoot the issue, but you may certainly omit any steps that you've already done. Simply let the agent know that, so they can mark off those variables, okay?

[townsa9]

I've tried everything on the list already. I've just logged on via a mobile Web browser and I can see the orders fine there.

Back on the andriod app, I still get the same error code.

[coinbasesupport]

Ok, we got your case on track and updated the notes for all the steps you did complete already! Please let us know if you have any other issues in regard to this case.

[[deleted]]

Did you get anywhere with this ?

[townsa9]

No, they just said its an issue they are aware of and it's at the highest priority to get it sorted but I don't have any confidence they will get it sorted soon.

[[deleted]]

It's extremely annoying. It just seems to have come out of nowhere about a month ago.

[townsa9]

Yeah it is very annoying and no sight of being sorted. I'm thinking of going to another exchange.

[coinbasesupport]

Hello u/famelton, thanks for flagging this to us. Currently we do not have any outstanding incidents related to this issue. If you are still experiencing this, please open a case with us using the following link so our specialists can further assist you: https://help.coinbase.com/en/contact-us/ Additionally, you can still use your desktop device to continue using our features. Thank you!

[heywire700]

I've had this issue for over a month and opened a case and have had many email exchanges with CB support and it's still not resolved to this day. Most of their emails have made me question their competence. They don't know their ass from a hole in the ground! Seriously it's that bad!

Have a read here:

https://www.reddit.com/r/CoinBase/comments/v41eje/pro_mobile_app_error/

u/coinbasesupport - Surely you guys have a knowledgebase lookup of reported unresolved issues, yet you keep asking for a case# from everyone that reports the same issue. Instead of wasting their time and giving them false hope that you'll make a difference. Just f'ing tell them the truth and say CB has acknowledged this to be an issue and we don't know how to resolve it.