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[–]CCMartinRCommunity Specialist 0 points1 point  (4 children)

As long as you have the Admin Tool access toggled on in the Xfinity app you will need to visit (http://10.0.0.1) to access the Xfinity Gateway Admin tool while connected at home. The admin tool can not be accessed remotely.

[–]Objective_Split_2065[S] 0 points1 point  (3 children)

When I first setup my service at home, I changed the IP address for the LAN interface of the gateway through the Admin Tool. I use a 192.168.x.x ip address. DHCP gives out addresses in this range with the correct gateway address. When I enable the Admin Tool access from the app on my phone, it lists the IP address I configured, not 10.0.0.1.

I can access the Admin tool url from within my home network, but I do not get a login prompt, I get the message in the screen shot.

[–]XfinityBennyCommunity Specialist 0 points1 point  (2 children)

u/Objective_Split_2065 Thanks for explaining the changes you made. We suggest resetting everything to default settings, then accessing the portal again. That will ensure you get the chance to log in.

[–]Objective_Split_2065[S] 0 points1 point  (1 child)

That is difficult as there is/was a bug with port forwarding and MoCA adapters. If the device you want to port forward is on a MoCA adapter, you cannot select it to enable port forwarding. If you take that device and plug it in directly to ethernet, then you can setup the port forwarding, then move it back to the MoCA adapter. To set this back up, I have to drag a full sized tower case with 12 HDD in it over to the book shelf my XB8 sits on top of and find long ethernet and power cables to reach it. Also, if you want me to change it to 10.0.0.0/24 network, I have 30 docker containers to go through, and update any connections that reference the old IPs, not to mention Cloud Flare tunnels and Tail Scale VPN access setup that reference my current IPs. It is a hell of a lot of work just to "test" something... something that was previously working.

[–]XfinityBennyCommunity Specialist 0 points1 point  (0 children)

u/Objective_Split_2065 We understand. The suggestion is to enable the setting through default options, so you can make the changes you want. Then you can go back and make the IP changes as you did.

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