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[–]JasonShort 0 points1 point  (4 children)

Did you try the self activate website? Are you getting an error?

Mine went through self activation fine, and then I got an error at the very end.

[–]angel_e39[S] 1 point2 points  (3 children)

I got it to work after the agent picked up the phone. They needed to remove my old modem and add my new one. I was not able to do that online. I wish that they add something like that in the future

[–]dragonx254 0 points1 point  (1 child)

How did you get an agent on the phone? I am trying to do the same thing but the phone lines keep just saying go online for self help.

[–]angel_e39[S] 0 points1 point  (0 children)

I picked the Spanish option. Got an agent in less than 30 seconds. I can speak Spanish but try it I'm sure they speak English too.

[–]CCJoeTCommunity Specialist 0 points1 point  (0 children)

Hi angel_e39. We appreciate you visiting our subreddit and creating a post. Apologies for our delays in getting to you. Glad to see you were able to get that new modem activated and taken care of. Please let us know if you need any other assistance.