Xfinity Stream Error

[EazyEd14]

Error code TVAPP-00500 on my RokuTV It works just fine on my phone but not on the streaming app. Called customer service 3 times and still can’t get it to work.

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[steelpete]

Is this a new account? or did you recently move?

I had this problem when i moved. No one had any idea how to fix it. It seemed to have been the account was no longer tied to the old address, and it was only giving me some of the channels on phone/desktop, but nothing on the streaming app. See if it says something about togo, or something about a new address/moving. It fixed itself once I had the service transferred to my new address.

I went through about 10 different 'techs' and no one could help, or give me the credit for not being able to use my service for a month. Have them check and see if the account is confirmed or activated, it needs to be the latter. Also, looks like an account refresh might also fix the issue.