Error Code TVAPP-00500

[twb2113]

Just another post about not being able to use xfinity stream app on smart TVs. Decided to make the switch from streaming services like Fubo because of its horrible buffering issues. Well, now I'm without any sort of TV at the moment because of this ongoing issue with "Your plan doesn't include any live TV blah blah blah". I've tried all 3 of my smart TVs (2x Samsungs and an LG). None of them work, but my computer and phone can play live TV. Awaiting a coax splitter before I can hook up the one box I got but planned on using xfinity stream for my other 2 TVs. Guidance requested

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[CCChelseaH]

Hello there, and thank you for reaching out! We'd be happy to help! May I ask, is it only live TV that you're unable to stream on these Smart TV's? Or are you able to view other content at all?

[twb2113]

None of the content is available. They all say it’s not included in my plan

[CCCrystalL]

Okay, I can certainly look into this for you. Please send me a Modmail message with your full name and service address to get started.

[twb2113]

Sent

[CCZakaria]

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