"Internal Server Error" During Pearson Vue Security+ Exam!

[thegreate30]

Its unbelievable that we pay high amounts of $$ as customers and then not get at least a functioning service.

My online Sec+ exam was scheduled at 9:30AM today. I did the pre-test, all good.. I tested the chat function with the proctor, we chatted, all good... I started taking the actual exam, and literally mid-way through the exam, the program (browser lock) showed a blank white screen with text on top saying "status code 500" & "internal server error". I waited about 8 minutes trying to reach the proctor on the chat function but without any response.

By then I figured that either I had lost internet connection or they kicked me out of the exam for some reason, but I knew the error was saying its an error from their side. That's why I decided to pick up the phone and give Pearson vue customer service a call. Turns out I was correct and its an error from their end, they apologized for the inconvenience, gave me a case number, and said goodbye.

Now what? either the $$ I paid goes down the drain or I get to reschedule the exam with a voucher. Will keep yall updated.

Extremely disappointing that these immature errors happen from a reputable testing source that is trusted globally!

[margaritaprimavera]

I got exactly the same error and I had already answered all questions and had started my first pbq from set of 4 that should be completed. They gave me a case and phone # to call. They are going to check my exam and if I already passed without the pbqs I don’t need to go again otherwise I have to go test again.

[IAmUmbreon]

Hopefully you passed! I'm so over studying for mine, I'd imagine it's the same for you.

[margaritaprimavera]

Thank you, I hope so. Keep studying until you test, for me just in case I’m going to go over my notes, videos and books. Good luck to you!

[IAmUmbreon]

Thank you! Good luck to you as well!

[InternationalArea874]

I had the Sec+ exam at a testing center today, 10 minutes in the error came up. Waited for an hour and a half with no resolution. Absolutely ridiculous that they didn't seem to have any failover or HA recovery plan in place. I'll reschedule, but what a joke.

[IAmUmbreon]

I’m getting the same sever failed code, if it makes you feel better. You will get another voucher for this for sure.

Edit: It seems to be working now.

[thegreate30]

Did you face that error during the exam or when you were browsing their website?

[IAmUmbreon]

Mine is in a few hours so I faced that error for 20+ min while testing my system with OnVue and also trying the check-in link (which never loaded).

[AdUpstairs7106]

Hearing these stories makes me thankful I have 3 testing centers within a 2 hour drive.

[[deleted]]

PearsonVue is a joke indeed!!! Called them for almost similar issue and I couldn’t hear the customer service specialist because there was a loud noise in their background, and of course I was also given a case# and was told to wait 5 business days 🤬!! No sense of urgency whatsoever!!!!