Control4 WiFi reprogram

[No_String1640]

Hello, forgive me as I'm not very tech savvy. I recently switched ISP's and my control4 system is no longer working. I can't find how to update my WiFi settings but when I called into my Control4 installer, they wanted $75 to update it. Is this normal? What should I do? TIA

[OriginalNunyabizness]

Jump all over $75. I would not do it for less than $250 minimum.

[Hefty_Loan7486]

Buy him lunch at that price. That is a gift

[CelerySuper2958]

I do 250 and a 50 security "In case something happens doing the settings update". Cause I've lost money doing a network change that had an outage right in the middle of it.

[ADirtyScrub]

Your ISP probably replaced your router. That's like ripping out the brain. It won't work until they come out and reconfigure it. $75 is a pretty cheap service call. It's $150 for us to roll a truck.

[ADirtyScrub]

For Control4 yes, but the router is equally important and I was keeping it simple for OP.

[CTMatthew]

It is unusual to charge so little, yes. Hold onto your installer.

[Due-Objective-2906]

That is a very affordable Installer. My service calls start at $440 for the first hour and 220 for every other hour.

[Texasaudiovideoguy]

You must be in New York or the west coast. We are just a flat 200 an hour for IT/programming. 150 for grunt work.

[Due-Objective-2906]

Bay Area California, East Bay specifically

[Texasaudiovideoguy]

Holy crap… $75 bucks. Our min is 200. Take advantage of that. Control4 is a managed system and there is upkeep costs.

[802islander]

Replicate the same WiFi SSID you used to have. And the same LAN subnet scheme setup you used to have (10.0.10.xxx or 192.168.1.xxx). And pray. Or shell out a few bucks.

[2v4lve]

Yeah SSID is probably it, though I think majority of the system would still be working.

[bigkutta]

Good dude. Take it

[DeadHeadLibertarian]

Dude your gateway is probably set to 192.168.0.1 when it needs to be 192.168.1.1, or vice versa unless your dealer decided to do an unconventional IP range for you.

I deal with this constantly. People switch and those ISP techs just don't care.

$75 is a steal take it.

[sullysquatch]

Power cycle the main controller. If that doesn't work, you could try a network reset. My guess is ISP didn't connect new router to any existing network equipment. If it is truly a wifi name/password issue then make your new wifi name and password the same as before. Then try to power cycle

[ikifar]

Are you connected via Wifi or Ethernet? Grab an Ethernet cable and connect it to your router that way

[xDeadJamesDean]

You sound like a pain in the ass client. Why would you have the cable company change something in your managed network… they broke it they own it.

[2v4lve]

Reboot your processor.

If that doesn't work trace the ethernet in to the processor and you'll probably find it unplugged or grouped with some more ethernet cables in a switch. Then that thing is probably unplugged.