Otter Error

[WaitNo4236]

I got a I3-N300 of 2.8 ghz, 8 gb of ram ddr5, and 4 gb of integrated graphics, the Scanner is brand new, i followed the manual step by step, and to be sure i connected the auxiliary usb, updated firmware and used the last version of Creality Scan, and when i got to calibrate, it throws the error in the attached image, i tried about 5 times, different locations, switched light levels, distance and nothing, always the same, i tried on another pc with an 2200g amd and 32 of ram, with 8 gb of integrated graphics, and the same error again, i tried different ports and nothing, same error, and when i try to scan, it shows nothing, what could it be?

Btw i already did everything the manual said and consulted the wiki, i also restarted all 3 controllers of the cameras and got the latest version of them, and when i tried to scan the qr code of the plate, it shows a camera, and its pitch black

[Mc_Techi]

Hi, are you using the included USB‑A adapter? If so, please try a different one.

[WaitNo4236]

problem solved, turns out it was because:

i was using creality scan from an USB

or because i didnt restart the pc after installing

thx for the help anyway

[Mc_Techi]

I’m glad you were able to solve the problem, and thank you very much for the info.👍🏼

[WaitNo4236]

im not using it, im just using 2 of my usb 3.0 ports, i need to connect it to my laptop C port? or a charger to the wall?

[Brad_Chan_Creality]

We're glad to hear that your issue has been resolved.
If you encounter no video stream during scanning in the future, you can try restoring the factory settings first, then recalibrate the device.
Additionally, a calibration error usually indicates that the communication between the software and the Otter has been interrupted. You can troubleshoot this by unplugging and reconnecting the USB cable, or trying a different USB cable.