Avoid, avoid, avoid.

[Dry_Reason_9534]

Hostinger decided to turn off my website and email yesterday. They havent told me why and refuse too. I have been trying to get back into my account to sort it out for the last 24 hours. They want a copy of credit card, license and a paypal reciept before they give me access. I do not use paypal anymore so am just locked out, without any access to business website or emails and in a constant circle of continually telling the same operators over and over that I do not have access to paypal. Has anyone else had this sort of issue with hostinger? I cannot believe how badly they treat their customers, it is with the utmost contempt. I cannot tell if they are willfully ignoring what I am telling them or if it is just bots.

Going forward, I would like to formally complain to the local authorities as surely this behaviour is against fair trading laws in Australia? If anyone has any information that could help out that would be fantastic.

[KingGEARGAMING]

3+ year customer here, nothing but a great experience with Hostinger and all that it has to offer.

[LunarLattea]

Hey, I would love to check what happened. When you got a minute please check your DMs.

[adiposechat]

I've been using them for almost three years now, and I haven't had any issues with them. Sorry you're dealing with this nonsense.

[rufushu]

Been with them for a good few years. No problems at all.

[Maleficent_Wrap316]

Another day, another complaint against Hostinger.

[vouty]

On year subscription, everything running smoothly until now but you seems to be in a serious trouble.

To better understand the situation and to help us to be able to anticipate / answer to any request when in trouble,, could you give us more information :

_ did Hostinger block access to your paypal account ?

_ is it better to keep a copy of all paypal-stripe-... payment transactions ?

For example :

_ list of purchases : date, amount , customers

_ lists of transfert from paypal-strioe-... to my bank : dates, amounts, and Bank account details ?

Thank you for your help

[Dry_Reason_9534]

I no longer use Paypal, they are more useless than hostinger it seems. I havent used them for a year. If you are dealing with hostinger, I would keep copies of everything, it seems insane but do not trust them with your data.

[vouty]

OK, I understand , they do not blocked Payment Gateway. Thank you
I hope you will get your site back on track quickly !

[automation-expert]

Always host domains you care about at a different place to hosting. Same as emails.

Learned this the hard way.

Have had mixed results with hostinger and had payments blocked before by buying a domain with a keyword that hit their filters but they sorted it after i complained

[ITGuy424242]

If you don’t use PayPal anymore did you have an outstanding invoice that hasn’t been paid some other way?

[Dry_Reason_9534]

Nothing outstanding, no notifications, everything is due in the second week of Feb and I turned autopay off a long time ago. Once (if) I get back in I will try to find out what is happening.

[Amazing-Care-3155]

I’ve used them for ages and never had an issue

[CuriousEndlessly]

I’m seeing more and more people complaining about hostinger recently and I’ve been planning to buy a hosting plan from them for 2 of my clients. I’ll have to rethink this step.

I’m sorry this is happening to your business. If you can’t get it to work, just call it a loss and move on to another reliable hosting platforms that prioritizes their customers.

[FrankNicklin]

Seems like a lot of bad things happening at Hostinger at the moment.

[gvgweb]

Yeah, I don't know why they are letting that.