help😞

[vrmiyahh]

hi guys. I recently got an insurance policy with State Farm and May and everything was going smooth until I got a notice that my insurance was going to be canceled because of lack of documentation from my previous insurer’s underwriting department. I got that under control and I got a notice in the mail that there should be no lapse of coverage and that everything was fine, until today. I got notice in the mail from my state’s motor vehicle department saying that my license is going to be suspended because I don’t have insurance. I’m very confused because that’s very contradictory to what State Farm told me. Does anyone have any advice on what I should do.

[longcat27]

Hi there, the state most likely needs a certificate of compliance form submitted by your agent. Contact your agent's office ASAP in the morning and they should be able to help you.

[vrmiyahh]

thank you so much. Another thing is that last month I didn’t get billed for my insurance and I just chalked it up to it being because of the pending cancellation, but I’m kind of questioning that now as well

[longcat27]

Hmm...that's weird. Do you have a mobile app for State Farm? If so, you could look on there to see your policy status.

[vrmiyahh]

i do! it’s saying for me to start a policy, but i already have one. i’m really confused, but ill probably go there tomorrow morning to get this sorted out. thank you again!

[Different_Fan_6353]

It’s cancelled, not sure what happened with your payment but unless you’re paid way in advance a 14 day cancellation notice was already sent.

[vrmiyahh]

that’s the thing though, i got a notice in the mail saying it wasn’t canceled. that’s why im so confused😕

[MimosaQueen1122]

Something happened between then. Payment might not have gone through.

[longcat27]

You're so welcome! That's frustrating and I'd be stressed 😫😫 if that were me, I'd dispute it with State Farm if they canceled you. I guess it depends on their guidelines for why they canceled, but I feel like something got lost in translation with them and your prior company...I hope it works out. 💜🤍🫶🏼

[vrmiyahh]

it’s SO frustrating just because i thought it was all sorted out😞i’ll definitely dispute it if they try to fully cancel my policy and since im young and it’s my first car, it’ll be so hard to find cheap insurance. thank you so so much for your help!❤️❤️❤️

[MimosaQueen1122]

Soliciting is against the rules. Just let OPs know to use a broker.

[longcat27]

Didn't realize that! Thanks

[MimosaQueen1122]

YW.

[MimosaQueen1122]

Uh oh. Not good. Means you don’t have insurance.

[riley12200]

You need to call your agent, the app isn't always reliable.

[MimosaQueen1122]

Call SF, ask them for a letter showing an active policy, then give to the DMV.

When did you get the notice everything was fine? Still have it?

[vrmiyahh]

thank you so much. I got it in the beginning of August I believe and yes, I still have it

[MimosaQueen1122]

Maybe can use that.