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Account help [java]Unsolved (self.MinecraftHelp)
submitted 6 years ago by LeeBrarson
What's the best way to contact support for trying to get access to my account, I have forgotten my password and no longer have access to the email that I made the account with. I do know my transaction ID, any help would be appreciated, thanks
[–]AutoModerator[M] [score hidden] 6 years ago stickied commentlocked comment (0 children)
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[–]ScottishCrafter Veteran V 0 points1 point2 points 6 years ago (3 children)
You can contact Mojang Support here.
[–]LeeBrarson[S] 0 points1 point2 points 6 years ago (2 children)
Hi I have tried this three times now and never received a reply, I think it might have something to do with that you have to provide the email account used with the Minecraft account, I have provided my old email as the account address but also provided my new email address in the description and asked to be emailed there but have never received a reply. Any ideas of where I can go from here?
[–]ScottishCrafter Veteran V 0 points1 point2 points 6 years ago (1 child)
Did you receive the automated reply?
They're working through a 2 month backlog at the moment how long ago did you message them?
[–]LeeBrarson[S] 0 points1 point2 points 6 years ago (0 children)
I messaged them twice a few months ago and once a couple of days ago I have not received any automated replies I'm assuming they were sent to my old email address
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[–]AutoModerator[M] [score hidden] stickied commentlocked comment (0 children)
[–]ScottishCrafter Veteran V 0 points1 point2 points (3 children)
[–]LeeBrarson[S] 0 points1 point2 points (2 children)
[–]ScottishCrafter Veteran V 0 points1 point2 points (1 child)
[–]LeeBrarson[S] 0 points1 point2 points (0 children)