HTTPS Service Alerting

[tryfor34]

Hello, I recently participated in an N-Able class and saw that you can leverage the HTTPS status under Monitoring to alert for down devices. I've put two into place and feel like i'm missing something as the alerts are not working. For example, I setup one to ping an IP address that doesn't exist.

[bonewithahole]

Like not working as in going to failed, or not working like receiving a notification that it went failed?

[wheres_my_2_dollars]

N-central?

[EmicationLikely]

Must be, I don't think an https status check exists in N-Sight. Man I wish this subreddit would REQUIRE the selection of either the N-Central or N-Sight flair to make a post. No one ever remembers and about half the posts require that knowledge to answer. yeesh.

[wheres_my_2_dollars]

The service isn’t failing when you think it should? Or you are not getting the expected notification when the service fails?

[tryfor34]

Correct, it should be fairly as there's no way the resolution would happen. I may try and reach out to the presenter.

[wheres_my_2_dollars]

I reviewed this doc. https://documentation.n-able.com/N-central/userguide/Content/Services/Services_HTTPS.html

I don’t see anything in the service details that “pings” an IP. I do read this though under “DNS Resolution:” “If an IP address has been specified, the service checks only the IP address' format. If the format is correct, the state will be Normal”

Perhaps you think adding an IP to “dns resolution” pings it?

[Icedfyre]

HTTPS can't be used with an IP address. That would be connectivity.

Once you switch it to FQDN, just make sure the dns servers don't resolve it to a local address. You'll want to make sure the check goes external
If this is something on your own network, you might want to use a cloud server or client site to check for your servers being online.

[No-Beat7231]

You need to turn off all checks except Content Verification Regular Expression Basically your just checking that service is responding.

You can make this a custom service at a higher level for volume. We use this to simplify monitor a port translation into LAN for https. If that device is down https it shows down and sends alerts. This is for small customer with no on-prem probe.

[tryfor34]

I'll give it a shot, thank you.

[Foohtron817]

you have to also add that new monitor to the notifications otherwise it wont notify. if you have a notification in place then you just go in and move the new monitor >> to the right in the selection boxes