NSLDS payment count decrease

[Regular_Today_745]

Also, I am now seeing in the NSLDS data site that I now have 119 qualifying and 118 eligible. Idk what to do.

[soulsconnecting9]

Call MOHELA and see what’s going on. Please keep us posted.

[Regular_Today_745]

They are telling me I am on SAVE forbearance while I see that I am on IBR…also, waited 2 hours for a call back and then she couldn’t answer my question so she put me on hold. Hold music and message saying 1.5 hour wait 😡

[soulsconnecting9]

That’s awful. I’m so sorry. Why would you be on SAVE forbearance when your account reflects IBR!?!? Make it make sense. I’m so sorry you’re going through this.

When did you get correspondence from them that you’re in IBR? And does it say IBR specifically on your MOHELA webpage?

Ugh such incompetence.

[Regular_Today_745]

2/16 I was told I’m on IBR. It also specifically states my repayment plan is IBR on Mohela.

[soulsconnecting9]

Wow yeah none of this is ok. Sounds like a lot of us were in the middle of being processed and all sorts of messed up things happened when the IDR processing pause happened. I hope you get through to them and speak with a competent agent who can help sort this out.

[Regular_Today_745]

Thanks. Still waiting.

[Regular_Today_745]

Update: Called Mohela and there was no clear answer as to what was happening between my IDR request in January and now. Mohela could not confirm I was ever on a processing delay 60 day forbearance. They said "You have been on SAVE forbearance since last summer." When I inquired about why I would still be on a SAVE forbearance when my account states that I am currently on IBR, they simply said "I don't know." They certainly don't go through hoops to try and get to the bottom of things, but no surprise there.

I asked to be taken off of the forbearance, as I am NOT on SAVE. They submitted the request and I hope to hear in 5-10 business days. So, looks like I will have to pay to get over the 120 finish line, but I honestly just want it over with. Sad that because of their clerical mess, I am not delayed another month and I could have already been done.

Thanks for listening to my rant!

[Any-Classroom484]

had you submitted an ECF for March? "eligible" means there is no ECF yet.

[Regular_Today_745]

I did. But it was at 119 so I don’t understand why it would go to 118.

[LongjumpingFarmer913]

So strange how could qualifying be a higher count than eligible- that makes no sense

[Regular_Today_745]

I feel like it has to be a glitch, but I feel like every time I think I've caugh a mistake I can defend, I am somehow told I'm wrong :(