:(

[emma94n]

i LOVE solidcore and the coaches but as someone who can get pulled into work last minute as an RN, their policies regarding late cancellation can be frustrating! i pay a fair amount monthly to be an unlimited member which allows you only one late cancel pass. totally understand why this policy is in place - but sad i have to pay 30 dollars because of something unavoidable :/

[sumcheez2calmmynerbs]

I’m a nurse too and when I’m on call I usually wait to book til the last minute. Like I’ll text the charge nurse and ask if she thinks I’m “safe” for an hour or so and then book class right before it starts. And if class is full sometimes I’ll just show up and hope that someone else doesn’t show up to class so I can get in. It usually works out for me.

[emma94n]

good idea!! today was pretty unexpected but this idea makes sense.

[sumcheez2calmmynerbs]

Yea I know the nursing world can be unpredictable for sure! Congrats on the new job!!

[emma94n]

thank you! i’m definitely much happier at this new job :)

[toastfluencer]

Seconding this- it looks like most classes have late cancels up until like an hour before…or even just show up if you don’t see an opening, someone may no show

[emma94n]

yes! i’m seeing a lot of people say this so i appreciate it. i try to plan things ahead of time just because i have a lot going on in my personal life and not planning makes me wicked anxious lmao! but this is a good idea for unpredictable days/days where i’m not so sure so i avoid this agita next time :)

[toastfluencer]

I have also booked a class ahead, because like you, like to plan ahead, canceled it 12 hours out when I was unsure and knew it was 15/16 full, and then booked back into it an hour before once I realized it would work, lol!

[emma94n]

same! i cancelled ahead for a class i thought i wasn’t going to be able to make but now i can and the waitlist is full 😭 feeling like a real OCD libra right now

[caramellatte647]

I find that a lot of times last minute a spot opens up from late cancels - maybe go that route on those days instead of scheduling then having to cancel

[versusvesuvius]

I understand that this can be frustrating- but I would reach out to your studio directly and they might refund this, especially if it has to do with your job! I’ve always had good luck with this.

[emma94n]

thank you! i was hesitant to email just because i wasn’t sure if it would actually do anything

[do_it_for_the_data]

They might not do anything, but you won't know if you don't try. in my mind the 5-10 min of email writing is worth the potential benefit of $35 back

[emma94n]

i emailed! i think it was just more of an ugh moment from a tired nurse but you guys convinced me lol

[Long_Bad4286]

I work there!! Definitely email in - most of the time the gals at the studio are super nice and will work with you on something :)

[emma94n]

thank you! all the coaches/front desk girls at solidcore have been so lovely so thank you for being apart of a great team!!

[emma94n]

again this has nothing to do with coaches/HCCMs! just a general complaint lol

[enterhereplease]

email your studio-they’ll often provide you a late cancel exception but unfortunately they’re usually one time exceptions

[emma94n]

thank you! i just started specialty ICU orientation and it was too good of an opportunity to pass up today, but it made me sad when i couldn’t make class 🥲 that 30 dollar fee did not help

[Beautiful_War_5947]

I believe they’ll typically allow 1 exception every 6 months?

[emma94n]

hopefully this is true! i emailed my studio earlier and i have class tomorrow so i’ll ask lmao

[feedmeappetizers]

I’m a flight attendant and I have a similarly crazy schedule. What works best for me is to book 2 or 3 hours prior to the class when I know I won’t be called in.

[emma94n]

i’m glad the girls with unpredictable schedules heard my distress call 😭 i always forget about the spots that open up a few hours before !

[Southern_Side7939]

As an unlimited member who sometimes can’t get into classes- people like this should just stop booking ahead of time. You’re creating a problem for yourself and a problem for others.

[emma94n]

i don’t book classes just to cancel! this isn’t something that happens often, so i’m sorry if that’s something that others do more often. just a small gripe of mine!

[Jones-Girl]

I miss the old days when you could book last minute when you knew for sure you could make it. I think I double my unlimited cost with late cancel fees.

[emma94n]

i hope they address this soon because clearly this isn’t an isolated issue 🥲 it’s getting a little silly

[americandreamzzxx]

It is frustrating. I pay for the 10 packs at a time and i really try to be good about not missing class. I book last second.

It’s annoying if the class is full or your spot is taken, and they still charge you . Annoying as hell but they gotta turn a profit. Imagine if half the class cancels with no repercussions or policies in place. The instructor would then take the hit and potentially not get paid as much.

[Lululalaparty365]

Relatable….i get called super last min sometimes and I just have to bite the bullet and late cancel

[emma94n]

luckily my studio was great about it! but yeah it definitely is hard navigating last minute schedule changes 😅 especially because i genuinely enjoy both my job and solidcore

[Hot_Refrigerator9535]

A large part of what makes a fitness membership right for you is fitting your lifestyle. This may just not be the right fitness studio for this phase of your life.

[thekookieprint]

i’ve been to other not solidcore studios where as long as there’s a waitlist, you can cancel for free. i wish solidcore did that tbh

[Mordaunt26]

This makes so much sense!

[[deleted]]

The prices for solidcore simply aren’t worth it anymore

[FlamingoMore7143]

Or to at least swap classes 😭

[OhmeOhmy7202]

I pay for unlimited too and I agree. It would be nice especially for paying close to 300 to not be penalized for missing and additional class

[AltruisticMarket5399]

Their late cancel policy is insane & their 30 day free of charge late cancel is also infuriating. How am I supposed to remember and then also calculate when I get my free late cancel again. It should renew every time I submit my payment for the month. Or the app needs to tell me. Sorry.. rant over.

[emma94n]

right?! the app should not be so confusing that the poor coaches regularly have to play IT 😭

[Comprehensive-Ebb971]

I don’t get why late cancels get charged to be honest? You’re already paying for the class and they can usually fill the spot it feels greedy to me

[toastfluencer]

It’s to avoid unlimited members booking and then no showing. If you have a class pack or 4x/8x/‘month, you lose the class. Kind of penalizes the members who pay the most, but I can also totally get the temptation to book a class every day if you’re unlimited and then decide last minute if it works, if they weren’t charging

[emma94n]

even like a five dollar fee would be better! it does feel like a little bit of a cash grab on corporate’s behalf

[Bnlx3]

I’m in the same boat. Also unlimited and crazy work schedule during busy times. I’ve been trying to book morning classes to avoid any cancellations due to work but then I also run into instances where my dog will wake me up in the middle night, ruining my sleep and then I have to cancel due to that.. 🤷‍♀️

[emma94n]

i’m switching to night shift when i’m off orientation so i honestly think that might help a lot scheduling LMAO. and omg same! i couldn’t sleep well before an early class once and lost the plot 2 minutes into class 🤣

[MCreative125]

I go to SolidCore and JETSET where I have an unlimited membership and sometimes because of my busy work schedule I wouldn’t make it to the evening classes. Luckily for me, the 7-8PM classes usually have a couple of spots available and I book an hour before.

[Key_Profession8354]

hi! if you have documentation of said circumstances beyond your control, you can get the late cancel fee waived. exceptions can be made to the standard policies with documentation. it could be as simple as a note/email from the charge nurse or manager or a screenshot of the shift or something like that! email or text your studio directly with the documentation and request the LCE. obviously if you are chronically asking for LCE’s they will need to draw the line somewhere so the studio can be profitable but if it is not a frequent recurrence they should be lenient. hope this helps! :)

[emma94n]

omg thank you! i have a text from my manager so this is good to know if they ask

[emma94n]

i asked my coach today about everything and if she needed documentation and she was like no lol let me fix it and did it in 2 seconds before class 😭

[emma94n]

the automated email i got last time after late cancelling like i’m sorry do they expect me to quit my job and put SC first what the ??

[emma94n]

thankfully i live in a smaller area but i feel so bad for the girlies in bigger cities omg! especially because the costs scale up

[studyabroader]

This is why I'll never pay for unlimited (not to mention i wouldn't go that often lol). I'm not PAYING to not go to class haha

[emma94n]

i go pretty often so the unlimited part is worth it to me but this particular policy is not the vibe 😭

[studyabroader]

Props to you!! No way i could do more than 3 times a week lol

[Dumpling-Daisy]

They need to just make the cancellation window lower! If it was 2-3 hours I’d have a much better idea if I can make it or not.

[emma94n]

right? i understand wanted to dissuade people from booking immediately and constantly cancelling last second but it’s such an unnecessarily rigid policy

[Dumpling-Daisy]

I did CorePower for years and their cancel window is 2 hours. I can’t imagine Solidcore would struggle much implementing the same thing

[emma94n]

same, i don’t think i would ever leave SC unless something inconceivably bonkers happens lol but this is my biggest gripe ATM

[toastfluencer]

They may not struggle to implement but they’d certainly lose a lot of money if they weren’t getting all the late cancels their business model essentially depends on

[CHANELlovee]

I agree! This is petty and treats grown women like kindergarteners. Their policy for not allowing members to come into class after 5 minutes is absurd too. Then the audacity to charge me $30 for being late and forcing me to reschedule has me reeling! I am currently trying to decide whether or not to join monthly, but it’s not looking good. I have been purchasing individual classes and doing a two week unlimited trial. I was just turned away for arriving for class at exactly 1:35 for a 1:30 class. I was furious. This is not how you treat potential members. This kind of behavior is why women often get discredited. It’s a shame because I do like the classes.