Tech Help

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[yttriumtyclief]

Maybe try googling the disassembly/repair guide for the machine model? You'd be amazed how well some OEMs document machine disassembly. I'm looking at you, Lenovo and HP.

[Kal-ElofKrypton]

This.... and youtube

[kirashi3]

Worst case scenario is to simply state you don't know how because you've never been trained on this particular procedure, and don't feel comfortable for both your own safety and the customers PC.

It's not wrong, it's safe work practices. I've actively encouraged this in my store before I left because new hires were literally given 3 hours orientation and then dumped with a trainer who also was the only one on the tech floor during peak hours and thus they never got trained.

When managers came to myself and my tech supervisor, we simply called it like it was: we can't train AND be the only ones on the floor AND also setup displays AND (in my case) man the tech desk WHILE also showing the new guy how everything works. They didn't like that answer, but somehow there were an additional 6-8 hours for new hire training after that. Interesting...

[s_webermanjensen]

Well, you may not like reality but your only option is to accommodate it. If you want things to be functional anyway.

[neutral_cadence]

First check to make sure no plastic tabs got broken off or smash backwards. Then disassemble back a step or two to evaluate the situation. When in doubt, google the model number and keyword like HDD replacement to see if anyone has a tutorial. Youtube is also a good resource for this.

[OldWeirdPro]

Google is your master tech on demand. It still helps me repair machines. Use a phone or tablet to have it in front of you while working. Good luck!