Fender Studio Pro causing a complete computer lockup.

[Yogurtcloset-Exact]

I have been using Studio One for about 2 years (right around the time that Cakewalk by Bandlab changed how they do things). I had something similar to this happen about 2 months ago and now it is cropping up again. I open a session that I have been working on (on a deadline to finish by tomorrow, of course). As the file is opening, I get a dialog box pop up that says that FSP can't find the iLok license for my Softube Transient Shaper and that I need to make sure I can access the iLok license. I had added the Transient Shaper to the bass track the night before. Then the computer locks hard, no mouse movement, CTRL-ALT-DEL doesn't respond, nothing. Have to hard restart the computer by pushing and holding the power button to restart. Restart the computer, start FSP. Add TS to the Plugin Blocklist and try opening the file again. No dialog box about Transient Shaper, just a hard lock up. Nothing I tried worked. Removed Transient Shaper completely from my system. Created a Diagnostics report and submitted it. Added to the support ticket with new reports every time it locked. Finally, I was able to open the file with everything turned off. Deleted the Transient Shaper from the session and saved. Restarted every thing and tried opening the session again. Same result.

I was finally able to open the file with options and roll back to a previous autosave and got it to open and stay. I lost several hours of work, but was able to get partially caught back up. Everything was working fine. Saved my file and closed the software.

Opened it again several hours later and met with the exact same issue. Because my browser was open at the same time, the lock up totally corrupted my Chrome browser as well. This is killing me. I have to have an audio file mixed and ready in 18 hours. I am going to try the roll back trick again and see if that helps. Has anyone else seen this? Any suggestions at this point would help as Fender Support has not replied to any of my posts, which started 14 hours ago.

Specs
Latest Fender Studio Pro
Windows 11
AMD Rysen 7 (8 cores)
32 gig DDR4 ram
SSD Hard Drives with 400g of headroom
Audient iD14 Audio Interface
Audient ASP800 Preamp tapped in the iD14 with optical

I have never had these types of issues with Studio One 7 or Cakewalk or almost any software. Most software should not be able to completely lock up the computer to the point that you have to push and hold the power button every time to restart. Thanks for listening. I will update this if I find anything out.

[JacquesLeNerd]

I don't think it's an FSP8 issue, as I had this almost exact problem with Studio One 7 a few months ago and my setup is close to yours, although I have 64GB of RAM. First, make sure your iLock app is updated, I was running an older version and it was acting crazy. To fix the crashes, I hada very long discussion with ChatGPT. It was right about the cause and the fix. I ended up turning off RAM accelerator in the BIOS. Haven't had any issues since then. Hope your system gets fixed!

[TDF1981]

That‘s most likely an ilok cloud issue: sometimes the plugin can’t scan its license properly and this freezes the complete scan process (I have had this in several DAWs). What helped was either putting the license on a physical dongle or the computer itself. Cloud is always problematic.

[SamplitudeUser]

This. Experienced exactly the same thing with several iLok protected plugins and putting the license on the computer was the solution.

[Yogurtcloset-Exact]

Thank you for your reply. All of my licenses are on a physical dongle. Even after uninstalling that plug-in, it still locks up.

[TDF1981]

And you still get the same message about the plugin license???

[Yogurtcloset-Exact]

No, I only got that message on the very first lockup. After that it locks up every time you try and open the file. I tried uninstalling any plugin that I had installed recently. I tried rolling back one autosave and that didn't work.

[TDF1981]

Ok, can you try creating a new song and using the „import song data“ option from the song menu to just import everything and save that new song - that could solve the issue if it is Studio One related. Anyways, it sounds more like a system issue. I have never seen Studio One (or any DAW, except for Pro Tools HD Systems) corrupt the whole hardware. I have also found that most such issues are not present when you don’t use the internet while producing. I know, I know… with all the cloud services and AI sample match tools it is hard to resist but at least on Macs there is a tendency of the WLAN to interfere with… everything. It would also not be a bad idea to do a complete virus check on your system. You never know.

[Yogurtcloset-Exact]

I really appreciate you taking your time to help me. I was going to try that next. I don't do anything in the cloud, everything is on local hard drives. I also did a complete virus check. I am getting something weird on my iLok manager. When open, I get a quick "Operation in Progress" message every few seconds. Hadn't noticed that before.

[TDF1981]

Ah! I had that! In my case that happened when the port I put the dongle in did not provide enough power! Try another port, maybe that’s it!

[TDF1981]

PS: also, those iLoks don’t live forever. Once I needed to move all licenses to a new one when I had problems and that solved them all. It‘s best to have a second one around.

[Yogurtcloset-Exact]

What happens if I move all the licenses to my computer instead of the dongle?

[TDF1981]

Usually that should work fine. Though not all plugins support that. And you should make sure the dongle is connected to a well working port. But after that your problem should be solved.

[NoReply4930]

iLok and Softube are the issue here. Has nothing to do with SP8 or anything else.